Business Development Executive

3 weeks ago

Canberra, Australia Crowne Plaza Hotels & Resorts Full time

As our Hotel Business Development Executive you'll manage our inquiries, negotiate and convert leads, and develop new sales opportunities in order to generate revenue and maximise performance in line with the strategic sales and marketing revenue plan for Crowne Plaza Canberra and the wider IHG network.

**Your day to day**
- Be the first point of contact for any client inquiries. Ensure the client experience is successful and memorable and act as the brand ambassador and key contact throughout their journey.
- Follow up existing inquiries with the purpose of conversion.
- Conduct site inspections, host clients at relevant entertainment opportunities and attend any other meetings with clients as required.
- Positively contribute to total alignment between the Commercial Function and Hotel Operations to ensure open communication in order to maintain and enhance Guest Satisfaction targets.
- Responsible for diary management and in consultation with other sales colleagues, give consideration of yielding tactics to maximise revenues whilst also ensuring a memorable guest experience.
- Maintain awareness of competitor products, tactics and pricing and uses this information to influence strategy.
- Support the Business Development Director and Sales & Marketing Director with procured and new business opportunities.
- Contribute to a positive and productive work environment that delivers results and is highly engaged.

**What we need from you**
- Previous experience in a hotel sales or commercial capacity
- Comprehension of hotel systems and revenue management practices.
- Proactive approach to developing and maintaining strong relations with clients and stakeholders including customer’s senior management.
- A confident communicator with strong interpersonal skills
- Excellent customer service and interpersonal skills, matched with a positive attitude and a logical approach.
- Exceptional organisation and time management skills and high attention to detail.
- Australian working rights.

**What we offer**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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