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Operations Administrator

8 months ago

Noble Park North, Australia Colmed Group Full time

_**Are you our next Chief Rosterer?**_

We're looking for someone either part-time or casual Monday to Wednesday 0800-1600 (flexible), who can:

- Balance urgency
- Ensure high standards / accuracy
- Be organised
- Be a critical listener and an awesome people person
- Learn new systems and procedures

If you're semi-pro with computers and tech in general, that's even better.

Based at our Noble Park North head office and reporting to the Operations Manager; your main functions are to manage a portfolio of existing contract clients, handle telephone and web enquiries from potential clients, generate quotations, the allocation and rostering of suitably qualified medical personnel (including Paramedics, Registered Nurses, Doctors, Medics, Sports Trainers, Safety Officers and Lifeguards), actively seek new business opportunities and general office administration.

Possible Commencement Date: as soon as we have found the right person

**Your key responsibilities will include**:

- Taking enquiries from potential clients with a customer service focus
- Responding and documenting client and staff requests accurately into computerised office systems
- Timely allocation of suitably qualified Medical Personnel for all booked shifts/events
- Active participation at internal and external meetings when liaising with clients and Medics to develop & strengthen relationships
- Undertake duties including administration, event summaries/reporting

**Your Skills & Attributes**:

- Excellent phone manner with demonstrated customer/client servicing experience
- Excellent interpersonal, communication and negotiation skills
- Capable of working within a small team environment as well as autonomously
- Excellent time management skills with an ability to work towards key targets
- Excellent working knowledge of computer software e.g. Microsoft Excel, Word and Gmail
- Confidence to research and lookup company policies and procedures

**Your Experience & Qualifications**:

- Experience in sales, rostering, scheduling, quoting, event services and/or healthcare/first aid industry experience is preferred
- A first aid certificate, OHS/WHS certificate and/or an Event Management qualification is preferred

**Benefits**

We are extremely fortunate and lucky that Colmed Group is an employer of choice. That we have a large client base who consistently come back to us to fulfil their requirements. That we are a leading pre-hospital care provider in Australia, especially Victoria. You will be joining us to build on what we already have, provide new ideas to make us a better workplace, be creative, be a positive influence within our Team and more

Remuneration: $55,000-$70,000 +super (pro-rata) depending on experience

Start your career with us. You will be provided with ongoing training and skills which can be applied to any industry

Colmed Group is a proud equal opportunities employer and appreciates applicants from all backgrounds

**Job Types**: Part-time, Casual

**Salary**: $55,672.87 - $74,059.23 per year

Expected hours: 21 - 30 per week

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Noble Park North, VIC 3174: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- rostering: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person