Team Leader: Scholarships, Graduations and Records

3 weeks ago

Adelaide CBD, Australia University of South Australia Full time

Based in the Student and Academic Services Unit at 101 Currie Street, Adelaide
- Full-time, continuing position
- Salary Range $92,941 - $104,143 per annum (plus 17% superannuation)

**About the Role**

The Team Leader: Scholarships, Graduations and Records is responsible for leading best practice scholarship and grant processes and ensuring the professional delivery of UniSA’s graduation ceremonies. This includes monitoring and improving delivery of student service, coordinating graduation processes and issuance of student records, collaborating with Academic and Central Units, and leading the resolution of complex matters.

**About UniSA**

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

The Student and Academic Services (SAS) provides senior leadership in student and academic administration in a distributed service environment. It is responsible for the development and maintenance of policy, information systems and procedural frameworks. The Unit coordinates and provides quality assurance for a number of University functions including student admissions, enrolments, examinations, graduations, student finance and scholarships.

**Core Responsibilities**
- Manage graduation, student records and scholarships processes, schedules of activity, student and staff communications, feedback mechanisms, and documentation, ensuring compliance with legislation, policies and procedures
- Provide leadership, management and mentoring to the Scholarships, Graduations and Records team, including induction, training, performance management and professional development, team building, knowledge transfer, and promoting a culture of customer service and continuous improvement
- Collaborate and negotiate with staff in Central and Academic Units and provide expert advice and direction to clarify responsibilities associated with scholarship and prize administration, address and resolve issues or barriers to effective service outcomes, and ensure business processes are continually reviewed, accurately documented, and applied
- Lead and support the resolution of complex or sensitive problems that are referred from Academic Units including identifying creative solutions. Adapt existing processes to accommodate unique situations identified and innovative initiatives
- Develop criteria and selection processes to implement new scholarship schemes, including providing advice and recommendations to Advancement Services and Academic Units

**Essential Skills and Experience**
- Tertiary qualifications in a relevant discipline or significant equivalent knowledge and experience
- Demonstrated leadership experience, including coordination and work planning, and the ability to effectively build and motivate a high performing team with a high standard of customer service and stakeholder management
- Demonstrated high level interpersonal and negotiation skills including experience in building and managing effective stakeholder relationships and providing expert advice and recommendations to managers and staff across all levels of an organisation
- Demonstrated strong problem-solving skills and analytical thinking including the ability to be innovative in identifying solutions
- Well-developed written and verbal communication skills including experience in interpreting and evaluating data and preparing high level reports

**Benefits**

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

- Access to great personal development opportunities
- Generous superannuation contributions of 17%
- Flexible working conditions
- A range of salary packaging options, including vehicle leasing, laptops and car parking fees
- A variety of leave arrangements

**Culture**

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

**How to Apply**

Please address your cover letter to
**5042**.

**Applications close: 11.30pm Wednesday 26 April 2023**
- Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment._
- #LI-DNI_

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