System Support

2 weeks ago


Melbourne, Australia Experis Full time

**System Support**

Global IT Business
**Location - Church St, Cremorne**
Long Term contract
Rate - $30/hour - $35/hour

The Help Desk/ System Support Analyst works in high ticket volume helpdesk environment supporting end customers and analysts in providing incident resolution.

**Responsibilities**:

- Assessment & validation of tickets that come to the Helpdesk
- Perform basic remote troubleshooting with end-users of PCs and retail point-of-sale devices
- Remotely dispatch service personnel, and work directly with customers to understand the problems and ensure a timely and satisfactory resolution
- Document, verify and make appropriate corrections to the incident record and customer profile
- Handle escalations, when required, to the appropriate groups

**Qualifications and Experience**
- Minimum 1-2 years of Helpdesk/ServiceDesk/Call Center experience
- Experience in Microsoft Operating Systems & Office Tools particularly MS Excel**:

- Windows Operating systems, Cisco Web-ex, SCCM, Apple MACs and iPhones, Citrix, SharePoint, and Exchange, Microsoft 365 - Teams and One Drive.**:

- Possess strong customer service skills and be able to work in a dynamic team environment
- Problem solving and troubleshooting skills
- Open to work on a **flexible schedule (Evenings/Weekends/Holidays)**:

- Ability to work in a multitask fast paced environment
- Background in **ITIL is a plus**:

- Previous experience within **retail/ hospitality industry** is a bonus
- Must be able to work from client location

**_ Jyoti Dua_**
**_Divisional Manager_**
**_Let's Connect_**
- Aboriginal and Torres Strait Islander people are encouraged to apply._

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856


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