Group Training Manager
3 weeks ago
**Job No**: CHO16022024
**Location**: Melbourne
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of premium hotels in Australia. The hotel portfolio consists of more than 1500 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
**About the role**:
As an integral member of the Executive Team and reporting directly to the Singapore Head Office Director of Human Resources and you will be responsible for to lead the L&D functions for all 6 luxuries Stamford Hotels & Resorts in Australia. You are required to work closely with the property leadership team to identify and address employee and organizational development needs.
The primary focus of the L&D function is to contribute to the successful delivery of the L&D strategy by understanding the Hotel operational training needs, develop and establish the key specifics learnings for both in-person/virtual such as workshops, training programs curriculum & analyze cross-functional skill capabilities of the hotel group staff members. Drive continuous improvements in L&D functions, Develop Stamford Hotels Career Roadmaps, Competency Roadmaps and Training Roadmaps to provide Training and Development Blueprints for SHR employees.
**Your key responsibilities will include**:
Partner with GMs and VP Ops to develop Stamford Operation and Service Audit (SOSA) blueprint to evaluate the consistency and level of service standards across all Stamford hotels.
Collaborate with hotel management teams to identify and conduct training needs assessments to determine skills and performance gaps, training priorities, learning objectives and methodologies within the Stamford Hotels group.
Monitor and evaluate the effectiveness of L&D programs and initiatives through regular feedback, assessments, performance reviews and identify specific behavioral to effectively impact the Service Excellence, Guest relation experiences and aligning on our key business indicators.
Involves budget forecasting on training budgets and control expenses within the financial budget.
Develop Stamford Hotels Career Roadmaps, Competency Roadmaps and Training Roadmaps to provide Training and Development Blueprints for SHR employees.Develop On-the-Job (OJT) manuals for supervisors to train entry level employees (FT & Casual) during onboarding and probation process.
Design and deliver engaging Service Training modules, workshop/programs curriculum to roll out across Stamford Hotel group staff members, focusing on high-quality service delivery, hotel product knowledge, and operational consistency & efficiency.
**To be successful**:
You will likely possess extensive working knowledge with at least 5 years L&D functions in a hospitality environment. You hold a degree qualification and ideally be in Hotel Management, Hospitality, or a related field. qualified. The role will require an exceptional level of communication, organization and attention to detail, along with problem solving abilities.
The role will require excellent written and spoken English. A superior level of leadership, dedication to staff development along with an understanding of the needs and desires of customer service are essential.
Additionally, you must have
Obtained a TAE40122 Certificate IV in Training and Assessment would be a plus.
Demonstrated knowledge and experience in managing training and assessment activities that align with the hotel standards and other regulatory requirements.
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc).
Strong knowledge of hotel operations, guest services, and industry standards.
Excellent communication and interpersonal skills, enabling effective collaboration with hotel management, staff members, and external training providers.
Strong organizational and time management skills, with the ability to prioritize and meet multiple deadlines.
Proficiency in Microsoft Office Suite and familiarity with learning management systems (LMS).
Flexibility to travel to different hotel locations within the group as needed.
How to Apply
**Applications close**: 16 March 2024
Stamford is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first
-
Compliance Training Manager
4 weeks ago
Melbourne, Australia Toll Group Full timeCompany Description **About Toll Group** **Job Description**: - ** Permanent/Part-time: 3-4 days per week.**: - ** Location: 380 St Kilda Rd, Melbourne** New opportunity for a service minded **Compliance Training Manager **to join our Group Compliance, Legal Team, with a key focus on implementation of global compliance training programs across Toll...
-
Training Manager
4 days ago
Melbourne, Australia Link Group Full time**Overview** - The Training Manager is responsible for the facilitation of training programs across the contact centre team. - The primary purpose of this role is to work closely with the Head of Service Excellence, Contact Centre Service Managers, Team Leaders and Coaching Specialist to design, develop and conduct training, coaching, knowledge management...
-
Group Financial Reporting Manager
4 weeks ago
Melbourne, Australia Toll Group Full timeCompany Description **Job Description**: **Location**: 380 St Kilda Rd, Melbourne New opportunity for a **Group Financial Reporting Manager** to join our Group Finance Team, where you will support the Head of Group Accounting in all aspects of the Toll Group financial consolidation and statutory reporting requirements, including the completion of periodic...
-
Group Events Manager
4 weeks ago
Melbourne, Australia Darling Group Full time11/01/2023 **The Role** As we continue to grow, we have an opportunity for an experienced person to join the team as **Group Events Manager**, hospitality experience a must. An exciting prospect for someone who is passionate about hospitality, wants to be part of a thriving and diverse team, delivering the best event experiences in the industry. The Group...
-
Group Train Driver Manager Metro North
4 days ago
Melbourne, Australia Metro Trains Melbourne Full time26 June 2023 Operations Melbourne Full Time Metro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself...
-
Group Health Advisor
1 month ago
Melbourne, Australia Downer Group Full timeDowner are seeking an Group Health Advisor, based in our Collins Street Office Melbourne or North Ryde Office Sydney. As an individual working within a high-performing national team you will support in providing effective Injury Management for workplace injury claims. Reporting to the Group Health Manager - Zero Harm the role will have several focus...
-
Group Tax Manager
2 weeks ago
Melbourne, Australia McMillan Shakespeare Group Full timeThe McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia's salary packaging industry to today, MMS has a proud history of innovation and exceptional...
-
Learning Group Assistant
1 month ago
Melbourne, Australia Education and Training Full timeLocation: Melbourne | Western Metropolitan Job type: Part time / From 27/02/2023 Organisation: Education and Training **Salary**: Salary not specified Occupation: Education and Training Reference: 1330285 **Selection Criteria**: **SC1** Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including coordinating...
-
Group Security Manager
2 days ago
Melbourne, Australia ANZ Banking Group Full time**Req ID**: 66402 **Department**: Property - Security **Division**: Enterprise Finance **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a...
-
Training Manager
1 month ago
Melbourne City Centre, Australia Natural Selection Group Full time**Contract Type**: - Permanent**Location**: - Melbourne CBD & Inner Suburbs **Industry**: **Contact Name**: - Bridget La Ragy- **Date Published**: - 23-Apr-2024An exceptional permanent opportunity exists with our Melbourne based client for an experienced Training Manager. This role is responsible for the development of the training framework and...
-
Group Manager
1 month ago
Melbourne, Australia Victoria Police Full timeVictoria Police Forensic Services Department Case Management Group Ongoing FO-6 Group Manager role available The Case Management Group consists of the Vetting and Triage Unit, the Regional Forensic Hubs (Ballarat and Morwell) and the Forensic Integrated Sampling Unit. **About the role**: The Group Manager will develop and co-ordinate end-to-end oversight of...
-
Group Inventory Controller
3 hours ago
Melbourne, Australia Velocity Vehicle Group Full timeCan be based at any of our Daimler Trucks Melbourne dealerships - Ongoing training and development including in-house and manufacturer training - Enjoy benefits such as discounted loans, mortgages & credit cards **About the Role** We have an exciting opportunity for an experienced Group Inventory Controller to join our supportive and reputable Central Sales...
-
Group Tax Manager
4 days ago
Melbourne, Australia Group Finance Full timeYour Impact Our Tax team are seeking an experienced taxation professional to join them in the role of Group Tax Manager, based in Melbourne. You will gain exposure to all areas of our business as you take responsibility for providing tax advisory and compliance support on a broad range of direct and indirect tax matters, both within Australia and...
-
Category Manager Endeavour Group
7 days ago
Melbourne, Australia ED - Group Support Functions Full time**About Us** Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. United behind a common purpose of ‘Creating a more sociable future...
-
Group Security Manager
3 days ago
Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeGroup Security Manager Group Security Manager Req ID: Department: Property - Security Division: Enterprise Finance Location: Melbourne About the roleAt ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying...
-
Group Assistant
1 month ago
Melbourne, Australia Macquarie Group Limited Full timeIn this busy, varied role you will be providing high level support to the Cybersecurity Technology Leadership Team, together with general administrative support to the wider team. The role will see you working in a fast paced, agile environment where you will maintain an efficient workflow and be a strong pillar of support. Your main responsibilities will...
-
Voc Educ
5 days ago
Melbourne, Australia Education and Training Full timeLocation: Melbourne | Eastern Metropolitan Job type: Part time / From 08/02/2023 Organisation: Education and Training **Salary**: Salary not specified Occupation: Teacher Reference: 1326540 **Selection Criteria**: **SC1** Demonstrated knowledge of the relevant curriculum, including the ability to incorporate the teaching of literacy and numeracy...
-
Graduate Program
1 month ago
Melbourne, Australia Vanguard Group Full timeGraduate Program - Investment Management Group - Vanguard Australia At Vanguard, we make success accessible to everyone. That includes you. By joining **our 24-month, rotational Graduate Program **with our Investments Management Group (IMG), you'll encounter vast opportunities to learn and grow, making it count for your career and for our...
-
Study Group Coordinator
2 months ago
Melbourne, Australia ILSC Education Group Full timeRole: Study Group Coordinator Location: Melbourne Term: Full-time -month fixed term Overview of Role ILSC Education Group is one of Australia’s largest and fastest-growing language schools, known for the quality, rigour and variety of programs that are tailored to best meet international student needs and interests. ILSC Programs include General...
-
Group Manager
1 month ago
Melbourne, Australia Victoria Police Full timeLocation: Melbourne | Northern Metropolitan Job type: Full time Organisation: Victoria Police **Salary**: $139,691 - $151,087 Occupation: Science Reference: VG/E20003680B The Victoria Police Forensic Services Department is an accredited laboratory that provides a professional forensic service to Victoria Police, persons involved with the administration...