Customer Relationship Specialist

2 days ago

Forest Lake, Australia Bank of Queensland Full time

**About the Role**
- Seeking passionate Customer Relationship Specialist to join the BOQ team
- Flexible workplace & Collaborative Team - Owner Managed Branch Forest Lake Based

As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to proactively identify opportunities and manage a pipeline of new and existing customers through their financial journey with BOQ.

Day to day your key responsibilities will consist of:

- Account opening/closing
- Customer interviews and being a part of their full review process
- Coaching and development of junior colleagues
- Outbound calling to maintain and build customer relationships
- Floor walking, business development and initiating quality conversations with customers
- Strong focus on compliance

**About you**
As an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating:

- Excellent customer service experience, preferably from the banking industry
- Exposure to consumer lending would be advantageous
- The drive to build long lasting relationships and positive customer experiences
- Contributor to a collaborative team environment
- Willingness to go above and beyond for your customers and colleagues
- Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role
- Ability to learn and confidently use a number of technical financial systems
- Excellent written and verbal communication skills and strong attention to detail

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02357

  • Customer Relationship Specialist

    3 days ago

    Forest Lake, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Relationship Specialist to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Forest Lake Based As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy...

  • Customer Service Manager

    3 days ago

    Forest Lake, Australia Bank of Queensland Full time

    **About the Role** - **Join the BOQ team: Owner Managed Branch - Forest Lake Location**: - **Exciting Career Opportunity**: - **Join ASX 100 Finance Leader** As the Customer Service Manager, you will provide excellence in customer service while achieving business growth for retail lending. Working closely with the Branch Manager to lead, motivate and...

  • Customer Service Officer

    7 months ago

    Forest Lake, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Forest Lake Based - Full-time or Part-time Options Available As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer...

  • Customer Service Specialist

    7 months ago

    Frenchs Forest, Australia Arthrex Full time

    Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better. **Benefits & Highlights**: **A benefits package that includes**: $3.5k in additional cash allowances (for health...

  • Yardperson

    7 months ago

    Forest Lake, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...

  • Customer Experience Specialist

    8 months ago

    Bibra Lake, Australia Autoleague Full time

    **Are you self-motivated, dedicated and understand the importance of always putting the customer’s needs first?** **Are you looking to take your automotive career to the next level?** Well look no further, we have the perfect role for **YOU**! We have an exciting opportunity to develop a rewarding career** **as a **Customer Experience Specialist** at**...

  • Customer Experience Specialist

    8 months ago

    Bibra Lake, Australia Autoleague Full time

    Fantastic career opportunity with a leading automotive group! - No experience or formal qualifications required; in-house training provided - Vibrant team environment & supportive management **Are you **self-motivated, dedicated and understand the importance of always putting the customer’s needs first?** *** **Are you looking to take your automotive...

  • Customer Experience Specialist

    8 months ago

    Bibra Lake, Australia Autoleague Full time

    Fantastic career opportunity with a leading automotive group! - No experience or formal qualifications required; in-house training provided - Vibrant team environment & supportive management **Are you **self-motivated, dedicated and understand the importance of always putting the customer’s needs first?** *** **Are you looking to take your automotive...

  • Customer Experience Specialist

    8 months ago

    Bibra Lake, Australia Autoleague Full time

    Company drive car and monthly fuel allowance + weekly RDO - Maximum earning potential with uncapped commissions - On the job training provided **Are you self-motivated, dedicated and understand the importance of always putting the customer’s needs first?** **Getting tired of being a traditional Cars Sales Consultant?** **Want uncapped...

  • Customer Experience Specialist

    3 days ago

    Bibra Lake, Australia Autoleague Full time

    Fantastic career opportunity with an exciting innovative group - No need to be a car expert, we have the tools to train you! - Vibrant team environment & supportive management **Join the CarPlace Revolution!** **Are you ready to be part of something groundbreaking?** We’re not your average car buying experience - we’re here to revolutionise the...

  • Customer Experience Specialist

    7 months ago

    Bibra Lake, Australia Autoleague Full time

    Fantastic career opportunity with a leading automotive group! - No need to be a car expert, we have to the tools to train you! - Vibrant team environment & supportive management **Join the CarPlace Revolution!** **Are you ready to be part of something groundbreaking?** We’re not your average car buying experience - we’re here to revolutionise the...

  • Customer Experience Specialist

    7 months ago

    Bibra Lake, Australia Autoleague Full time

    Part-Time four-day work week options available! - No need to be a car expert, we have the tools to train you - Vibrant team environment & supportive management **Join the CarPlace Revolution!** **Are you ready to be part of something groundbreaking?** We’re not your average car buying experience - we’re here to revolutionise the industry and redefine...

  • Apprentice Service Technician

    2 months ago

    Forest Lake, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...

  • HR Business Partner

    7 months ago

    Forest Lake, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...

  • Customer Buying Centre Specialist

    4 weeks ago

    Bibra Lake, Australia Autoleague Full time

    Fantastic career opportunity with an exciting innovative group! - Employee rewards program - Vibrant team environment & supportive management **Join the CarPlace Revolution!** **Are you ready to be part of something groundbreaking?** We’re not your average car buying experience - we’re here to revolutionise the industry and redefine the customer...

  • Contract Coordinator

    3 months ago

    Forest Lake, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...

  • Customer Service Officer

    7 months ago

    Lake Haven, Australia St.George Full time

    **Join a supportive team in our Lake Haven Branch**: - **Permanent Part Time role, 20 hours per week**: - **Customer service role working with the local community** **How will I help?** First up - you'll be one of the friendly faces of St. George in our Cessnock branch. We want to help all of our customers with all of their banking. Not just because...

  • Yardperson

    7 months ago

    Forest Lake, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...

  • Service Driver

    7 months ago

    Forest Lake, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...

  • Meat Sales Specialist

    5 months ago

    Bibra Lake, Australia Top Cut Foods Full time

    **We are looking for our next Sales Representative/Meat Specialist to source new business and support existing customers encompassing the Perth (Metropolitan) area.** **What we offer**: - Competitive remuneration, which will include a bonus structure based on achieved KPI's - Fully maintained company vehicle - Staff discount on meat products - Personal and...