Customer Experience Specialist

7 months ago

Bibra Lake, Australia Autoleague Full time

Part-Time four-day work week options available
- No need to be a car expert, we have the tools to train you
- Vibrant team environment & supportive management

**Join the CarPlace Revolution**

**Are you ready to be part of something groundbreaking?**

We’re not your average car buying experience - we’re here to revolutionise the industry and redefine the customer experience. **CarPlace Bibra Lake** is a digital car retailer on a mission to transform the way people buy cars, and we need energetic and dynamic individuals to join our team.

**Why join CarPlace?**

Gone are the days of distrust and worry associated with used cars. We're racing towards a future where buying a car is seamless and built on trust. At **CarPlace Bibra Lake**, you're not just a customer; you're the heart of our purpose - to make car buying simple, enjoyable, and stress-free. How? By prioritising you, our future employees & our customers, and exceeding yours and their expectations with empathy and transparency. But most importantly, we're all about spreading joy - infecting everyone we connect with.

**Why join our team?**
- An exciting, fast-paced, and rewarding career move, where you'll be part of a team that's passionate about providing exceptional customer service.
- Extensive In-house training and development to help you reach your full potential.
- Unlock opportunities to climb the ladder and shape your future with us.
- An amazing company culture with a dynamic management team.
- A fantastic career opportunity with a group that is disrupting the way customers buy cars to create a simple and anxiety free experience

**About the Role**:
As a Customer Experience Specialist, you will be a key part of the customer journey - responsible for delivering an exciting and educational experience for our customers, assisting with appointments & walk-in enquiries, selling, and ensuring the customer's needs are always met.

You don’t need any car-industry experience - we'll provide you with all the tools & training required to become a superstar. What we want is the right attitude - someone who is honest, loves dealing with other people, and who wants to self-develop.

**To be successful in the role you will need**:

- Quality in-person customer service
- Create connections with our customers
- Interpret and discuss information about our stock with customers
- Record customer information
- Handovers

**About You**:

- A passion to deliver joyful experiences to customers
- Effective communication
- Empathy and patience
- Honesty and integrity
- Strong problem solving
- Collaborative approach
- Find joy in helping others
- A drive to learn and grow
- Full Driver’s License

**Please note**: CarPlace is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion.

All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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