Clinic Administrator

6 months ago

Greater Adelaide SA, Australia Icon Group Full time

**Administration**

**Adelaide**

**Full Time**

**Icon Cancer Centre Australia**

Ear Nose and Throat Practice Administration | Full Time | Tennyson Centre, Kurralta Park and Icon Cancer Windsor Gardens
- Join a Friendly & Supportive Multi-Disciplinary Team and Provide Exemplary administrative support to a dedicated clinician
- Full-Time (Mon - Fri), Daytime hours - flexibility required
- Competitive hourly rate, likely potential for permanent, free on-site parking

This is an opportunity to join a community that truly holds human connections close to heart. We work with purpose at a fast pace, and we genuinely appreciate that all contributions make an impact. Our work is always important and not always easy, and we know the secret ingredient is our incredible, supportive people.

If this sounds like the environment and position for you, we’re ready to have you join the team as soon as possible

This role will operate across 2 Icon Sites (Kurralta Park & Windsor Gardens), both sites have free on-site parking

**About Icon**:
Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand and Asia. With over 1000 employees our Australian cancer services division is made up of 6 day oncology hospitals, 22 radiation oncology centres and 8 comprehensive centres offering, medical oncology, haematology and radiation oncology services and other specialist medical practices under one roof. The group also encompasses chemotherapy compounding services and pharmacy.

**A few of our benefits**
- Valued rewards and recognition program
- Structured professional development program
- Access to novated lease options via our partner RemServ
- Access to clinical and non-clinical education programs
- Employee Assistance Program

**About the Role**:
We have an exciting opportunity for a Clinic Administrator to join our team at the Icon Cancer Centre. This position will report to the Practice Management Team Leader and will focus on the delivery of exceptional personalised patient care to patients and their families being cared for by our ENT Medical Specialist.
- Act as the first point of contact for all patient enquiries for the ENT Clinician.
- Manage and triage new patient referrals as required
- Ensure the preparation for the start of each clinical session including room setup, equipment available, messages, correspondence.
- Undertake all billing processes; demonstrating a thorough understanding of outpatient clinics, fee types, payment and receipting policies.
- Ensure both internal and external customers receive an outstanding customer service experience through the provision of professional and responsive front of house services. This includes answering phones, greeting patients and visitors, ensuring details are documented and accurate, updated regularly and making appointments
- Complete high-level disinfection of nasendoscopes in line with Icon policy and procedures during clinics.
- Manage reusable equipment sterilisation in line with Icon policy and procedures.
- Book patients as directed to clinician's surgical lists at external hospital/s and liaise with patients as required to confirm bookings
- Provide appropriate admission and surgical preparation paperwork to patients as directed by the clinician.
- Bill Health funds for clinician’s attendance during surgery at external hospitals.
- Collect gap payments for clinician's attendance at surgery
- Provide patient surgical list to external hospital and relevant anaesthetist in a timely manner.
- Providing emotional support to patients, families and carers

**About the person we’re going to hire**:
In return we offer a friendly, flexible and dynamic work environment, career development pathways, and the opportunity to work for a growing and innovative market leader.

**Qualifications, Skills & Experience**:

- Experience in an outpatient or private hospital setting is favourable.
- Demonstrate a commitment to the provision of exceptional patient care.
- Advanced communication and interpersonal skills
- Ability to work positively as a member of the multidisciplinary team.

**How to Apply**:
**COVID Health Requirement

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