Return to Work Coordinator

2 weeks ago

Nudgee, Australia Mercy Community Service Full time

Mercy Community is a values-based not-for-profit, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities. We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment. We have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities.

We are growing and expanding in all our services. To support us through our change and growth we are seeking a Return to Work Coordinator to join an established team based at our corporate office in Nudgee on a 6-month part-time contract with the possibility of extension.

**The Role**:
Working with the Return to Work Business Partner, you will assist with the coordination of workers compensation claims and injury management support for our injured employees to enable a safe and successful return to work.

Key responsibilities include:

- Support the Return to Work Business Partner with incident/injury follow-up and end-to-end case management of claims
- Accurately complete administrative tasks associated with injury management, fitness for work and workers compensation
- Liaise with injured workers, health professionals, insurance agents, legal and rehabilitation providers, and internal stakeholders
- Assist with the development and implementation of continuous improvement initiatives, strategies, and education to improve the outcomes of workplace injuries
- Provide support and guidance to all staff with respect to workers compensation claims and return to work processes
- Ensure incidents and injuries reported via Riskman are reviewed and managed according to requirements
- Gather Workers Compensation claim information and lodge claims according to QLD/NSW scheme requirements
- Assist with payroll information and processing fortnightly partial workers compensation wage payments

**About You**:

- Professional experience preferably in a client service/allied health/legal/insurance or operations-based position
- Excellent written and interpersonal communication skills
- Developed time management skills with the ability to manage competing workloads and priorities
- A positive and friendly demeanour with a strong consumer service focus and collaborative team approach
- Adaptability and flexibility to changing work environments and requirements
- Rehabilitation & Return to Work Coordinator qualification (desirable but not essential)

**Why choose Mercy Community?**

Mercy Community appreciates the important work that each person contributes to the success of our programs and services. Being part of the Mercy team, means you have access to some fantastic benefits, such as:

- The opportunity to increase your take home pay through the use of salary sacrificing and other packaging benefits - up to $18,550 per annum is available to take advantage of
- Access to novated leases for a vehicle to help reduce your taxable income
- Paid compliance checks
- Provide you and your immediate family free, professional, and confidential counselling services. This includes specialised First Nations counsellors
- Supportive team culture

Depending on your role, you may also be eligible:

- For annual influenza and/or other vaccination reimbursements
- To receive pay bonuses of $500 for successful employee referrals
- To cash out or purchase annual leave

We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to plenty of other career pathways and opportunities in other programs and services across Mercy.

**How to apply**:
Thank you for your interest in working with us, and we hope to be in contact with you soon.
- Mercy Community is a Catholic not-for-profit organisation, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities. We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment._
- We, and the Sisters of Mercy Brisbane Congregation before us, have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities. Please visit our website to find out more about our dedicated team and the work we do._
- Mercy Community is committed to Safeguarding - taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need._

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