CRM and Digital Platform Manager Full Time

3 weeks ago

Sydney, Australia CalibrX Full time

**_CRM and Digital Platform Manager - Salesforce Marketing Cloud_**
**_Fulltime - Sydney_**
**_$130,000 - $150,000 + super_**

We are partnering with a rapidly growing entertainment business that is going through a major digital transformation, and Salesforce Marketing Cloud and CRM are at the forefront of this transformation. We are looking for someone to come in and take ownership of the platform, drive the digital transformation in the business, set up processes, and managed key projects internally and with the third-party stakeholders.

**The Company**

Busy trailblazing their own path, this incredibly unique company need someone tech savvy so that they can continue to:

- Disrupt their industry;
- Rapidly scale their business;
- Highly personalise customer journeys;
- Expand into ancillary product offerings;
- Optimise their impressive software stack;
- Be at the digital forefront of experiential businesses;
- Drive brand loyalty, such as through subscription memberships; and
- Improve the amazing experience they provide to their fun-loving customers.

**The Team**

The team are young entrepreneurs who think outside the box. Whether it’s customer experience, growth plans, or technology they are setting the pace and breaking the mould of traditional service-based experiential businesses. They are unconventional and have no plans to change because not only are they making waves, they are having a blast doing it

**The Perks**
- You’ll be empowered to take risks, think out of the box and try new things without fear of failure;
- No unnecessary delays to Getting. Things. Done
- Freedom to trailblaze your own path by picking and choosing projects for the business to undertake;
- Hybrid work environment;
- Unlimited unpaid leave; and
- Enjoy the product as much as you like (just make sure you don’t come last).

**The Cultural Fit**

To be a good fit you’ll need to be as unconventional as the team are. The job isn’t a boring one so the people doing it can’t be either. You’ll need to:

- Be someone who lives to work, not works to live;
- Realise the potential for growth that the business has and be as excited by it as the rest of the team is;
- Have the confidence to take risks, and the agility to pivot quickly if things don’t go as planned;
- Love the product that they offer, so that you are as excited to improve it as they are;
- Be prepared to take initiative, self-manage and build a team around you; and
- Always be digitally driven.

**The Role**

The company has just implemented Salesforce Marketing Cloud (including Interaction Studio) & Sales Cloud and are looking for someone to come in and take ownership of those platforms.

With a number of exciting new digital projects in the pipeline the team are looking for this Digital Transformation Specialist to be responsible for supporting the management and delivery of these projects across the group, where you will work closely with our Salesforce Partners and internal teams to achieve these business outcomes.

Projects include a range of digitally focused initiatives including marketing technology infrastructure enhancements, integration, data migration, CRM and E-commerce.

**Key Responsibilities**
- Strategic journey mapping, implementation, and testing;
- Provide informed analysis to the wider teams driving evidence led best practices, including assets, web pages and frequency of message delivery to ensure high performance from our campaigns;
- Develop regular supporter behaviour analysis that can be used to profile, segment and optimise targeted journeys;
- Take ownership and management of all digital projects including managing stakeholders, project deliverables, and project coordination; and
- Work with our Salesforce marketing cloud partner to ensure best practice and optimum use of marketing automation platforms and strategies.

**Skills and Qualifications**
- 3+ years experience working on the Salesforce Marketing Cloud or other marketing automation platforms;
- Exceptional communication skills with the ability to interface with clients and internal team members;
- Ability to lead and effectively manage technical discussions;
- Have a solid understanding of e-commerce platforms and how customers transact online;
- Hardworking and confident team player; and
- A proactive attitude and ability to work autonomously in a fast-moving environment.

**Preferred Skills**
- Shopify Plus experience.

**_ This role is open to Australian PR holders and Citizens_**

**Job Overview**:
**Date Posted**:
Posted 1 day ago

**Expiration date**:
30th June 2023

**Location**:
Sydney

**Job Title**:
CRM and Digital Platform Manager

**Salary**:
$130,000 - $150,000

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