CRM (Salesforce) Analyst

2 months ago

Sydney, Australia PlusPeople Full time

5 years digital transformation underway.
- High ongoing investment into projects.
- Multiple career pathways into senior roles.

Here's an opportunity to join a stable and profitable financial services organisation with a large digital transformation underway using Salesforce at the heart of its customer data.

You can benefit from career progression as many employees stay with the organisation and grow their skills and responsibilities, ending up in senior positions.

You will gain valuable skills working directly on an enterprise-class Salesforce platform and the broad range of systems it interfaces with.

This is not a technical role, as the platform owners take care of that. Instead, it is almost like a business analyst role for BAU changes and updates to the platform.

You will gather requirements from stakeholders for system enhancements and customisations and take that through to solution creation and implementation.

Daily activities include,
- Working with various internal stakeholders and writing user stories for their requirements.
- Facilitate requirements acceptance with users.
- Mapping business processes.
- Investigate and assist with the implementation of customised solutions.
- Provide training and support to CRM users, including troubleshooting issues and providing best practices.
- CRM data assurance, including integrity, cleansing and reviewing data quality.
- Collaborate with cross-functional teams to ensure that their CRM platform supports business objectives.

**Requirements**:

- A curious approach to eliciting information
- Minimum of 3 years of experience in CRM administration and analysis
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Driven to learn and improve knowledge and skills
- Salesforce Admin certification is highly regarded

This financial-services powerhouse values diversity and is committed to equal employment opportunities.

Flexible/hybrid working (3 days in the office/2 from home) is available.

  • Sales Operations Analyst

    3 days ago

    Sydney, Australia Salesforce Full time

    Job Category Operations Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • CRM Analyst

    5 days ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Your new companyAre you passionate about redefining modern luxury through exceptional innovation? This renowned global brand are dedicated to crafting extraordinary experiences that leave a lasting impression. Your new company believes in the power of diversity and inclusion to drive innovation and excellence. They are committed to creating a workplace where...

  • Salesforce CRM

    4 weeks ago

    Sydney, Australia Tata Consultancy Services Full time

    Salesforce CRM app customization and development based on project requirements - Developing customized solutions within the Salesforce platform. - Creating timelines and development goals.

  • Salesforce Analyst

    1 week ago

    Sydney, Australia HAYS Full time

    Salesforce Analyst - 12-month contract - Sydney - $700-$800 + super Your new company This exciting federal government organisation are seeking a Salesforce Analyst/ Platform App Builder to come and join the team on a 12-month contract + extensions. They are looking for an Australian Citizen who is certified as a Salesforce Admin and has at least 2 years’...

  • Salesforce Analyst

    1 month ago

    Sydney, Australia CalibrX Full time

    **_Salesforce Analyst - Sydney_** **_6-month Contract_** **$600-$700 a day** We are looking for a Salesforce Analyst to join a financial services organisation and help them get better use out of their Salesforce instance. You will effectively be the Salesforce champion in the business working on a mix of new project work and support. You will work with the...

  • Marketing Cloud Account Executive- Commercial

    4 days ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • CRM Analyst

    1 month ago

    Sydney, Australia AIG Full time

    Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...

  • Customer Success Manager

    1 day ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Account Executive

    2 days ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Territory Account Executive

    4 days ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Enterprise Account Executive Tableau

    5 days ago

    Sydney, New South Wales, Australia Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category SalesJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry...

  • Technical Business Analyst, Salesforce

    1 month ago

    Sydney, Australia Kohort Partners Pty Ltd Full time

    We are seeking an experienced Technical Business Analyst with expertise in Salesforce for a permanent opportunity in the FinTech industry. The successful candidate will work closely with business stakeholders and technical teams to analyse business requirements, identify gaps, and provide solutions in Salesforce and for the broader technology...

  • Salesforce Technical Lead

    3 days ago

    Sydney, Australia Cognizant Full time

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate...

  • Data Analyst

    1 month ago

    Sydney, Australia Clarrow Full time

    Leading Australian Brand is looking for a Analytics Guru, to assist them on analysing and interpreting customer data, as as part of a large Contact Centre transformation. Within this role you will focus on analysing Genesys PureCloud Voice data, speech analytics and then use this to draw insights and build reports (PowerBI). Within this role you will be...

  • Digital Analyst

    7 days ago

    Sydney, Australia Programmed Full time

    PERSOLKELLY is looking for "Digital Analyst" to work with one of our reputed Manufacturing Client based at Prospect, Sydney with experience working on a B2B eCommerce Site and Experience in Implementing CRM(Salesforce CRM) **_PERSOLKELLY is looking for "Digital Analyst" to work with one of our reputed Manufacturing Client based at Prospect, Sydney with...

  • Salesforce Administrator

    3 days ago

    Sydney, Australia Direct it Full time

    **The opportunity** Direct IT is the leading IT Demand Generation Specialist across APAC. Our offering includes: intent targeting, ABM activation, lead generation, inbound and outbound marketing, event support, and outsourced sales.Due to ongoing growth, and higher demand for data across our sales floor we are looking for a proactive Salesforce...

  • Executive Assistant

    2 days ago

    Sydney, Australia Salesforce Full time

    Job Category Corporate Functions Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Executive Assistant

    4 days ago

    Sydney, Australia Salesforce Full time

    Job Category Corporate Functions Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Enterprise Account Executive Mulesoft

    4 days ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Product Lead

    1 month ago

    Sydney, Australia Ampersand Full time

    **CRM Tech Product Lead**: - **Duration: 6 Months**: - **Location: Sydney** **PURPOSE**: Provide functional leadership and Governance for Customer Relationship Platform (CRM) - Salesforce platforms. The CRM Tech Product Lead is a recognised expert within the team supporting the enterprise CRM portfolio. This position applies deep broad functional and...