General Manager

3 weeks ago

Milton, Australia Lutheran Community Care Full time

**General Manager - Residential Aged Care**:

- Lead a team of Service Managers to deliver exceptional residential aged care outcomes
- Collaborate with organisational leadership to develop and implement operational strategies
- Embed our Lutheran Services model of care, values and ways of working

**About Us**:
Since 1935 we’ve been helping Queenslanders live better. At Lutheran Services, we offer a wide range of services, care and accommodation, all with a smile. Our aged care services are committed to providing exceptional accommodation, care and support services for our residents. Our team takes the time to get to know each resident and tailor their programme to meet their individual needs. We manage healthcare for our residents, so they can relax and enjoy their daily activities.

We offer long-term, permanent residential aged care services across 11 residential aged care facilities in South East Queensland. We are dedicated to upholding the values of Lutheran Services and our goal is to be Queensland's most love service provider

**About the Opportunity**:
The General Manager, Residential Aged Care provides day-to-day leadership to Service Managers to ensure residential aged care outcomes deliver on Lutheran Services strategic objectives. The General Manager works collaboratively with the broader organisational leadership in the development and implementation of operational strategies and delivery of key performance measures outlined in the Lutheran Services strategic plan.

This position is responsible for ensuring that services work within their operating budgets and that KPIs are met. The General Manager also responds to performance related issues, complaints, emergency situations, and mandatory reporting incidents promptly and in accordance with legislation and Lutheran Services policies.

What's unique about this opportunity with us though? We're maturing. We've always been great at caring - now we want that high quality to be consistent, replicable and scalable across our sites and services. We have embarked upon multiple transformative initiatives around governance, model of care, ICT, people, and property. We're serious about getting this right for people and the people we serve.

**About You**:
This will suit someone who will enjoy the opportunity to optimise the support, processes and resources now available across the organisation to make it happen and make it great.

You will be able to demonstrate that you have:

- Tertiary qualifications in a Human Services/Health related discipline
- Considerable experience in Residential Aged Care
- Strong interpersonal and communication skills
- Ability to positively influence stakeholders.

You will be a leader of leaders, inspiring purpose and values-driven behaviour, promoting innovative thinking, and maintaining a long-term strategic perspective to drive organisational and systems efficiency. They will have the ability to achieve objectives by effectively leading and delivering cross-functional plans and managing resources efficiently.

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