General Manager, Communication and Engagement

5 months ago


Milton, Australia Lutheran Community Care Full time

**The Opportunity**:
Lutheran Services is one of Queensland’s longest established not-for-profit aged care and community services providers. We provide aged care, home care, retirement living, mental health, disability, youth and family, and domestic and family violence support services. We make a positive impact in the lives of over 6,000 people each year, employing over 1,750 staff across more than 25 sites.

We are currently seeking an experienced and energetic General Manager to join us through this transformative time. You will enjoy the opportunity to manage a broad portfolio and drive significant inroads to our organisation becoming one of Queensland’s most loved providers and employers. This is a unique opportunity to also lead implementation of our event strategy to build organisational culture and profile that aligns with Lutheran Services’ vision, values and purpose. You will work alongside a dedicated team of high performing individuals who are passionate about making a difference in people's lives.

**About the role**:
Reporting directly to the Executive Lead, Customer Marketing and Product, this position will collaborate and consult with Senior Leaders and Support Centre employees, as well as a trusted consultants and agencies, to develop and implement strategy for our Lutheran Services brand and reputation across a broad group of stakeholders.
- Lead corporate affairs function to build and protect organisational reputation
- Lead implementation of the refreshed corporate brand and employee brand
- Lead implementation of the stakeholder engagement strategy to support organisational capability
- Provide strategic input and support implementation of the Lutheran Identity strategy to embed the Lutheran foundations of the organisation
- Develop and implement internal communication and behaviour change strategies
- Produce high quality content for communications, using a high impact writing style that reflects Lutheran Services’ values and ethos across all communication channels
- Lead implementation of our event strategy to build organisational culture and profile
- Support implementation of the customer experience strategy to embed client centricity and drive sustainable growth
- Provide specialist advice on contemporary communication, behaviour change and engagement models and practices

**About you**:

- Tertiary qualifications in marketing, communications, journalism, business or related field
- Experience implementing organisation wide communication, change and engagement strategies
- Outstanding verbal and written communication skills, with extensive copywriting experience across all channels
- Have excellent negotiating and influencing skills
- Exceptional project management skills
- Experience in budget development
- Proficient in multiple forms of communications technologies.

**About us**:
Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 25 locations throughout Queensland.

Our dedicated workforce of nearly 1750 makes a difference to the lives of many people every day. They bring our vision to life - helping those we serve to pursue the lives they hope for, and enabling the communities we are part of to thrive.



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