Aps3 Participant Support Officer

3 months ago


Perth, Australia DFP Recruitment Services Full time

**Job description**:
DFP Recruitment Perth are seeking a suitably experienced applicant that is looking to enter or try something new in the Federal Government sector with this amazing opportunity. This position is located in **Midland **on an 18 Month initial assignment with possible extension.

Please note, this opportunity is only available to **Australian Citizens** and who are able to obtain a baseline security clearance/clean police clearance (client will take you through the process upon being offered the position).

You will be working for DFP Recruitment and placed with the Client on a casual full time basis, this position cannot work from home and is based in the Midland office Monday to Friday, full time hours.

**About the Role**

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities may include but are not limited to:

- Managing and resolving participant matters by actioning planning tasks as per the relevant Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Business systems.

**About you**:
As the PSO, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face to face basis and at times, delivering difficult news / handling challenging conversations.

To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a government setting.

**In addition, you will demonstrate the following skills and experience**:

- Advanced MS Office Suite
- Office Support/Administration (minimum of 2 years)
- Strong Customer Service experience
- Strong communication skills, both verbal and written
- Excellent interpersonal skills
- Strong organisational skills
- A high attention to detail
- Having a strong interest or previous experience with the Disability Sector would be an advantage.

**To Apply**

**Please note there is a short turn around time on this position, so if you think you are suitable, don't hesitate to apply**

SCR-donavan-cargin



  • Perth, Australia SOS Recruitment Full time

    Job Description APS3 Legal Support Officer 6-month contract with possibility of extension | Perth Location | $41.68 per hour plus 11.5% superannuation OVERVIEW Our Federal Government client is currently seeking an experienced Legal Support Officer to join their team at the APS3 level. Within this role you will be responsible for providing a range of...


  • Perth, Australia DFP Recruitment Services Full time

    **Job description**: **Our Company** DFP Recruitment are a recruitment company, with capable leadership, a transparent high-performance culture, stability, an enviable client portfolio and a focus on quality. We are very proud of our 40 years of growth in Australia and excited about our future as part of an international group with new opportunities for our...


  • Perth, Western Australia Department of Home Affairs Full time

    About the OpportunityWe are seeking a highly skilled and experienced APS3 professional to join our team at the Department of Home Affairs. As a key member of our Immigration Group, you will play a critical role in supporting the delivery of our migration programs and services.Key ResponsibilitiesTransfer at the APS3 level from your current Department to the...


  • Perth, Australia HAYS Full time

    Exciting opportunity for eager Admin Assistants wanting Federal Government... **Your new company** Your new company works with organisations to deliver local area coordination and support to the community. They provide funding to eligible people to gain a greater quality of life through various schemes. They take a lifetime approach in what they do -...


  • Perth, Western Australia Department of Home Affairs Full time

    About the RoleWe are seeking an experienced APS3 professional to join our team in the Department of Home Affairs. As a key member of our Immigration Group, you will be responsible for providing high-quality support to our clients and stakeholders.Key ResponsibilitiesAssist with processing visa and citizenship applicationsProvide administrative support to our...

  • Administration Officer

    4 months ago


    Perth, Australia Karlka Recruiting Group Full time

    APS3 administration - Must be Australian Citizen - Current Baseline Security Clearance is prefered - 6 month contract - Federal Government Agency - PerthLocation **About the company** Karlka Recruiting Group has partnered with a **Federal Government Agency** to engage an **APS3/APS4 Administration Officer**.** **This position is located in their busy...


  • Perth, Western Australia ACIC Full time

    Job SummaryThe APS3 Business Operations Specialist contributes to the development, planning, and production of business outputs and outcomes. This role is primarily engaged in administrative, exhibits management, stocktakes, data interrogation, basic research, and less complex analysis work involving the collection of information across the intelligence,...


  • Perth, Western Australia DFP Recruitment Services Full time

    Job Title: Legal Support Officer - APS 3DFP Recruitment Services is seeking a motivated and experienced Legal Support Officer (APS 3) for a temporary full-time position with a Federal Government client in Perth.Key Responsibilities:Case Administration: Manage case files, perform data entry, photocopying, filing, and meeting administration. Handle records...


  • Perth, Australia Department of Veterans' Affairs Full time

    Location: Perth, WA - Contact Officer: Janet Miller 08 9366 8598 This primarily consists of veterans and current serving members, their families and representatives of ex-service organisations. Client Contact Officers assist members of the veteran community by answering enquiries via the telephone, face to face and electronic access channels. Officers make...


  • Perth, Australia Infinite Support Full time

    **Immediate Hire Option Available** Are you looking for meaningful and reliable work that offers you an opportunity to make a tangible impact on the lives of people with disabilities? At Infinite Support, we provide 1:1 support to NDIS participants across Melbourne. We match support workers to clients based on their skillset, preferences, and interests,...


  • Perth, Western Australia DFP Recruitment Services Full time

    {"title": "Legal Support Officer - Temporary Role", "subtitle": "Join DFP Recruitment Services", "content": "We are seeking a motivated and experienced Legal Support Officer (APS 3) for a temporary full-time position with a Federal Government client in Perth. This role is for a 6-month period, with the possibility of further extension.Key...


  • Perth, Western Australia UGL Full time

    About the RoleWe are seeking a highly skilled and experienced Indigenous Participation Advisor to join our team at UGL, supporting the delivery of the CopperString 2032 project.This is an exciting opportunity to drive our commitment to creating meaningful opportunities for Indigenous peoples, businesses, and communities through inclusive procurement,...


  • Perth, Australia Shell Full time

    **The Role**: Are you passionate about creating a positive, impactful presence and legacy for Indigenous Australian communities? This role is your chance to directly influence Shell Australia’s delivery of social performance and Indigenous engagement. **Where you fit in** You will leverage your experience and expertise, as part of the broader Indigenous...


  • Perth, Australia HAYS Full time

    Participant Area Coordinator required for a permanent opportunity with a growing organisation North of Perth **Your new company** We are working with a reputable and growing disability services provider who are looking for an experienced Area Coordinator to join their growing operations North of Perth. This is a new and exciting permanent opportunity to...


  • Perth, Western Australia UGL Full time

    We're transforming the energy landscape in Australia, and we're looking for a dedicated professional to help us achieve our goals.The ProjectUGL is leading the delivery of CopperString 2032, a $5 billion project that will connect Queensland's North West Minerals Province to the national electricity grid. The project scope includes:• 500 kilovolt (kV)...


  • Perth, Australia UGL Full time

    We’re changing the way Australia generates its energy, are you ready for a change?  The Project  UGL and CPB Contractors have been awarded the early works contract to support Powerlink’s delivery of CopperString 2032. This $5 billion iconic project will initially be approximately 840 kilometres of new transmission line running from just south of...


  • Perth, Western Australia DFP Recruitment Full time

    Temporary Legal Support RoleDFP Recruitment Services is seeking a motivated and experienced Legal Support Officer (APS 3) for a temporary full-time position with a Federal Government client. This role is for a 6-month period, with the possibility of further extension.Key Responsibilities:Case Administration: Manage case files, perform data entry,...


  • Perth, Western Australia DFP Recruitment Full time

    About the RoleDFP Recruitment Services is seeking a motivated and experienced Legal Support Officer (APS 3) for a temporary full-time position with a Federal Government client. This role is for a 6-month period, with the possibility of further extension.Key Responsibilities:Case Administration: Manage case files, perform data entry, photocopying, filing, and...


  • Perth, Western Australia DFP Recruitment Services Full time

    Job SummaryDFP Recruitment Services is seeking a highly motivated and experienced Legal Support Officer (APS 3) for a temporary full-time position with a Federal Government client. This role is for a 6-month period, with the possibility of further extension.Key ResponsibilitiesCase Administration: Manage case files, perform data entry, photocopying, filing,...


  • Perth, Australia HAYS Full time

    APS3_Federal Government Agency_Full Time_6Month Contract_Midland_Attractive Hourly Rate **Your new company** This Federal Government Agency is an independent agency established on 1 July 2018. **Your new role** - Manage inbound calls - Draft correspondence using agreed formats and structured guidelines. - Identifying and escalating issues requiring urgent...