Customer Service Administrator

2 months ago

Fairfield, Australia Komatsu Full time

**The Opportunity**:
An exciting opportunity has become available for a Customer Service Administrator to join our Customer Support Centre located at our Head office in Fairfield. The role reports into our National Customer Support Centre Manager and will have you provide a high standard of support to both our internal and external customers, process parts orders & National administration functions, ensuring effective and efficient operations for the business while adhering to Komatsu Policies and Komatsu Customer Support Charter Standards.

**Roster**: Monday to Friday (12 month fixed term mat leave contract)

**Role Located**: Fairfield, NSW (Onsite Cafe)

**Komatsu benefits**:

- Paid Parental Leave: 12 weeks of paid primary carer parental leave
- Technology: Discounts on Apple, Dell, Lenovo and Microsoft products
- Financial: Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role, Income Protection options available
- MyCareer: Recognition and awards, opportunity to complete recognised Cert III courses, Diploma’s in Leadership & Management, and an Educational Support Program
- Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
- Travel: Discounts with Avis, Qantas, Crown Hotels, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus

**Your Knowledge, Skills, and Abilities**:

- Microsoft Office Package knowledge essential
- Microsoft AX 2012 experience desirable
- SAP, CRM, CTI & Excel Experience desirable (knowledge of a purchasing system is essential)
- Previous parts or mechanical knowledge (Desirable)
- Previous experience in a customer service environment
- Able to work public holidays and flexible roster patterns
- Strong troubleshooting skills
- Strong written and verbal communication
- Team focussed with the ability to be involved and interact
- Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._

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