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Customer Service Coordinator

3 months ago

Carlton, Australia UniLodge Australia Pty Ltd Full time

Cultivate an outstanding resident experience and contribute to our great culture
- Work within a supportive team, and grow your career at UniLodge

**WHY UNILODGE**

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of **_trust_**_, _**_engagement_**_, _**_collaboration_**, and **_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

**WHO YOU ARE**

We are after someone with experience working within a customer service or front office environment. Some of your essential skills include strong written and verbal communication, good computer skills, organisational skills and a “we care” attitude. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. There are lots of qualities that we look for in our team, but above all we need people who are resilient, supportive, hands on and positive. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way we still want to hear from you. This may be the first step to a new and exciting career path.

**YOUR RESPONSIBILITIES**

Your responsibilities as Customer Service Coordinator will include but not be limited to:

- Operate the day-to-day front desk reception.
- Create a friendly environment that delivers an exceptional customer service experience for our residents.
- Assist all prospective residents and visitors in the most efficient and professional manner.
- Take ownership of problems and ensure that they are seen through to completion.
- Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
- Maintain effective liaisons with property services.
- Monitor and report concerns regarding resident safety and wellbeing and escalate as required.
- Energetically contribute to the creation of a team environment where everyone helps each other.
- Coordinate and execute administrative duties as assigned by senior management, such as handling of incoming and outgoing mail, filing, response to correspondence etc, in line with your position and industry standards.

Our mandatory requirements include:

- Valid Working Rights in Australia and New Zealand
- National Police Check
- Working with Children Check
- Real Estate Qualifications - current or willing to obtain
- **VIC** - Agent’s Representative Certificate lodged with Consumer Affairs Victoria

**HOW YOU CAN APPLY**
- We are a 2024 Circle Back Initiative Employer - We commit to responding to every applicant._