Customer Service Representative
3 months ago
**Customer Service Representatives**
- Multiple ongoing roles - Carlton
- Up to 38 hrs per week
- $32.73 per hour + super
Are you ready to step into a role that combines problem-solving, digital expertise, and exceptional customer service? We're on the lookout for a passionate Digital Concierge to join our dynamic team in Carlton
**Day to Day Task Requirements**:
- Be the welcoming face at our service centre, setting the tone for positive customer experiences through digital transactions.
- Showcase your expertise in leveraging digital platforms, providing exceptional customer service with a focus on efficiency and accuracy.
- Deliver timely, accurate, and efficient information to the Victorian community, ensuring a user-friendly, convenient, and secure experience via digital platforms.
- Actively encourage and guide customers in utilizing online transactions, offering support when needed.
**We're seeking individuals who bring**:
- Proven experience in delivering excellent customer service in a service centre or frontline service environment.
- Demonstrated proficiency in learning, navigating, and promoting the use of online transactions.
- A stellar driving record, upholding safety standards, and no serious or repeated Road Safety breaches in the last 5 years.
- Flexibility for varying work hours (20-38 hours per week).
- Willingness to adapt within operational hours and travel within the area and neighbouring centres based on business needs.
**Prerequisites**:
- Relevant experience in a similar role
- A current and valid full driver's license.
- Permanent residency
**Seise the Opportunity**:
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