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Program Leader Information Services V23/8964
3 weeks ago
The purpose of the position is to lead the Information Services team in supporting the
existing technology landscape and delivering contemporary Information & Communications
Technology solutions to evolving business requirements through the planning, procurement,
and implementation of industry best practice communications infrastructure.
- Strategically lead, coach, develop and manage the technical infrastructure team.
- Providing expert advice to the manager in relation to IT infrastructure, cyber security,
and cloud computing.
- Plan, procure, implement, and oversee the management of ICT infrastructure.
- Ensuring customer service, business continuity, disaster recovery and information
security.
- Develop policies and procedures to align with technology trends and supporting
organisational work practices.
- Liaise with internal and external stakeholders to implement industry best-practice
technology solutions.
**RELATIONSHIPS
**Reports to: (**Position Title)**:Manager Business & Information Systems
**Report to: (**Position Number)** **P00010
**Staff Responsibility**:7
**Key Internal Relationships**:BIS Applications Team
Enterprise System Project Team
All other internal customer areas within Council
**Key External Relationships**:Government Agencies; Hardware, Software, and
cloud service Providers; Consultants and
Contractors;
**WORKING ENVIRONMENT**
The position is located in Business & Information Services - Technology Team. This team
manages helpdesk operations, local area and wide area networks; various fixed and mobile
end-user devices, voice and mobile communications, on-premises and cloud-based server
systems and printing.
**KEY RESPONSIBILITIES
- Strategically lead, coach, develop and manage the technical infrastructure team.
- Providing expert advice to the manager in relation to IT infrastructure, cyber security,
and cloud computing.
- Plan, procure, implement, and oversee the management of ICT infrastructure
including End User Computing Devices, Server and Storage systems, Cloud
computing, LAN/WAN/Wi-Fi configuration, Firewalls and Cybersecurity.
- Implement technologies to ensure high levels of customer service, business
continuity, disaster recovery and information security.
- Develop policies and procedures to align with technology trend and supporting
organisation work practices.
- Liaise with internal and external stakeholders to implement industry best-practice
technology software and hardware solutions.
- Coordinate ICT projects delivery and initiatives to improve business and service
delivery processes.
- Develop, implement, and review standard operating procedures and processes.
- Provide mentoring and coaching to team members.
- Maintain team engagement and facilitate a culture that reflects the corporate values.
- Plan, monitor and manage the team to achieve performance targets and business
plan initiatives.
- Provide high level strategic or specialized advice to Council and/or senior
management.
- Resolve high level or escalated customer requests, technical requests, and
complaints.
- Manage the ICT Infrastructure budget, procurement, and ICT asset lifecycle
management.
**Team management and quality outcomes**
Work collaboratively and contribute to quality outcomes:
- Manage operational issues and workloads to deliver the service business plan and
contribute to the delivery of the Branch Business plan and priorities.
- Contribute to the development of the directorate Business plan and assist the Service
Manager to set technological directions and priorities for the service, and council.
- Regularly review and report on team performance in meeting customer and service
level expectations and where necessary recommend strategies to improve
operational performance.
- Manage budgets within delegated authority, analyze and monitor budgets and make
recommendations to the Service Manager regarding budget, business, and work
planning for the team.
- Maintain a close relationship with the Business Team to support the software
systems rollouts and ensure that technology infrastructure is coordinated to achieve
business objectives.
- Undertake performance management of the technical team and contribute to the
improvement of performance.
- Liaise with the Service Manager to resolve complex and diverse issues that have a
broad impact on the organisation.
- Provide authoritative specialist technical advice to the Service Manager and the
organisation.
- Keep up to date on emerging technology and solutions.
**Ethics and safety**
- Act in accordance with the requirements of the law and Council’s Code of Conduct.
- Act in a manner that promotes integrity, ability, judgment, and transparency in
processes.
- Implement the provisions of EEO, Anti-discrimination legislation and OH&S.
**Guiding Principles **_(mandatory section do not delete) _
- We act as one organisation responding to the changing needs of our LGA and
community.
- We are strategy led, driven by
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