Program Leader Information Services V23/8964

3 weeks ago


Katoomba, Australia Blue Mountains City Council Full time

The purpose of the position is to lead the Information Services team in supporting the

existing technology landscape and delivering contemporary Information & Communications

Technology solutions to evolving business requirements through the planning, procurement,

and implementation of industry best practice communications infrastructure.
- Strategically lead, coach, develop and manage the technical infrastructure team.
- Providing expert advice to the manager in relation to IT infrastructure, cyber security,

and cloud computing.
- Plan, procure, implement, and oversee the management of ICT infrastructure.
- Ensuring customer service, business continuity, disaster recovery and information

security.
- Develop policies and procedures to align with technology trends and supporting

organisational work practices.
- Liaise with internal and external stakeholders to implement industry best-practice

technology solutions.

**RELATIONSHIPS
**Reports to: (**Position Title)**:Manager Business & Information Systems

**Report to: (**Position Number)** **P00010

**Staff Responsibility**:7

**Key Internal Relationships**:BIS Applications Team
Enterprise System Project Team
All other internal customer areas within Council

**Key External Relationships**:Government Agencies; Hardware, Software, and
cloud service Providers; Consultants and
Contractors;

**WORKING ENVIRONMENT**

The position is located in Business & Information Services - Technology Team. This team
manages helpdesk operations, local area and wide area networks; various fixed and mobile
end-user devices, voice and mobile communications, on-premises and cloud-based server
systems and printing.

**KEY RESPONSIBILITIES
- Strategically lead, coach, develop and manage the technical infrastructure team.
- Providing expert advice to the manager in relation to IT infrastructure, cyber security,

and cloud computing.
- Plan, procure, implement, and oversee the management of ICT infrastructure

including End User Computing Devices, Server and Storage systems, Cloud

computing, LAN/WAN/Wi-Fi configuration, Firewalls and Cybersecurity.
- Implement technologies to ensure high levels of customer service, business

continuity, disaster recovery and information security.
- Develop policies and procedures to align with technology trend and supporting

organisation work practices.
- Liaise with internal and external stakeholders to implement industry best-practice

technology software and hardware solutions.
- Coordinate ICT projects delivery and initiatives to improve business and service

delivery processes.
- Develop, implement, and review standard operating procedures and processes.
- Provide mentoring and coaching to team members.
- Maintain team engagement and facilitate a culture that reflects the corporate values.
- Plan, monitor and manage the team to achieve performance targets and business

plan initiatives.
- Provide high level strategic or specialized advice to Council and/or senior

management.
- Resolve high level or escalated customer requests, technical requests, and

complaints.
- Manage the ICT Infrastructure budget, procurement, and ICT asset lifecycle

management.

**Team management and quality outcomes**

Work collaboratively and contribute to quality outcomes:

- Manage operational issues and workloads to deliver the service business plan and

contribute to the delivery of the Branch Business plan and priorities.
- Contribute to the development of the directorate Business plan and assist the Service

Manager to set technological directions and priorities for the service, and council.
- Regularly review and report on team performance in meeting customer and service

level expectations and where necessary recommend strategies to improve

operational performance.
- Manage budgets within delegated authority, analyze and monitor budgets and make

recommendations to the Service Manager regarding budget, business, and work

planning for the team.
- Maintain a close relationship with the Business Team to support the software

systems rollouts and ensure that technology infrastructure is coordinated to achieve

business objectives.
- Undertake performance management of the technical team and contribute to the

improvement of performance.
- Liaise with the Service Manager to resolve complex and diverse issues that have a

broad impact on the organisation.
- Provide authoritative specialist technical advice to the Service Manager and the

organisation.
- Keep up to date on emerging technology and solutions.

**Ethics and safety**
- Act in accordance with the requirements of the law and Council’s Code of Conduct.
- Act in a manner that promotes integrity, ability, judgment, and transparency in

processes.
- Implement the provisions of EEO, Anti-discrimination legislation and OH&S.

**Guiding Principles **_(mandatory section do not delete) _
- We act as one organisation responding to the changing needs of our LGA and

community.
- We are strategy led, driven by



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