Service Owner, Capability Delivery

3 months ago

Sydney, Australia Westpac Group Full time

**Service Owner - Capability & Delivery C&TB LoB: 51381**
- Location: Sydney
- Hybrid Working Model

**How will I help?**

As the Service Owner of the Capability Delivery team within the Acquisition & Activation Village of the Cash & Transactional Banking business, you will drive the development and delivery of new and improved account opening capabilities for both business and consumer everyday bank accounts.

You will lead our dedicated transformation teams to deliver both customer growth and product simplification initiatives i.e. UNITE, working alongside our technology partners to ensure successful deployment of market leading origination processes and digital experiences.

In this strategic role, you'll collaborate directly with the Strategy Village and Go-to-Market Service Owners to optimally allocate investments and develop comprehensive business cases that highlight the commercial benefits and strategic impacts of initiatives for both short-term and long-term business objectives. Additionally, you will oversee the management of change risks across all affected channels.

**Position Deliverables**:

- Collaboratively design and deliver market-leading digital experiences for account originations and digital onboarding in cash and transactional banking.
- Constantly finding better ways to deliver outcomes with continuous improvement mindset to accelerate capability delivery to the market.
- Foster strong collaborations across cash and transactional banking, transformation, finance, digital, and technology teams to support design and delivery.
- Role model our purpose ‘creating better futures together’ by advocating for customers every day.

**Key Accountabilities**:

- Address key pain points and optimising the signup process.
- Ensure top-tier digital acquisition and customer satisfaction through enhanced digitised experiences.
- Develop and refine, origination and digital onboarding policies to meet strategic segment objectives.
- Lead the UNITE workstream to simplify origination pathways, ensuring operational excellence.
- Manage and assess the effectiveness and sustainability of Origination platforms.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Exceptional people leadership skills, demonstrated ability to coach, motivate to bring out best in people and stakeholders to deliver transformational change that sticks
- Extensive experience in designing and delivering change initiatives within the digital and technology space.
- Strong understanding of product lifecycle principles and processes.
- Preferred project management experience in digital and/or technology development.
- Strong commercial acumen with a demonstrated ability to analyse business contexts and drive informed decision-making.
- Excellent presentation skills with the capability to structure information and adapt communications effectively across different audiences.

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

How do I apply?

**Start here. Just click on the APPLY or APPLY NOW button.**

Do you need reasonable adjustments during the recruitment process?

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