Customer Service/ Administration Officer
2 months ago
**Join an iconic business, leaders in industrial & safety supplies**:
- **Working in a friendly team, with ongoing training & career development**:
- **Multiple max term positions with the potential of extension or permanency**
We have created a new role for an experienced **Customer Service Officer** to join our **Canning Vale WA** team
**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**
Your key responsibilities include, but not limited to:
- Inform customers of new product range and services where applicable
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions
To be successful, you will have:
- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary
- Forward thinker who can think outside the box
- Applicants with an advanced understanding of Microsoft or Cloud based CRM programs
- Industry knowledge or experience in a high-volume call centre environment preferred but not essential
**Salary**: $50,000.00 - $55,000.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Wollongong NSW: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you Identify of Aboriginal or Torres Strait Islander descent
- are you Covid Vaccinated
**Experience**:
- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)
Licence/Certification:
- drivers licence (preferred)
-
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