Insurance Adminstration Team Leader

3 weeks ago

Melbourne, Australia Kennedy Reid Full time

Global insurer - a leader in their market
- CBD Location with hybrid working
- Permanent role - ready to hire immediately

**About The Company**:
Our client is a global insurer with operations in 54 countries and territories with a stellar reputation in the market. They are seeking a professional to join their successful organisation on a permanent basis to support the Australia and New Zealand operations team. The role is based in Melbourne and offers work-from-home flexibility. If you enjoy leading improvement and a team plus have great stakeholder management and training skills this role is for you.

**The Benefits**:

- Work for a leading employer in the insurance industry
- Progression and development opportunities
- Docklands location with 2 days a week work from home
- Dynamic team culture with a supportive and friendly environment
- Be a key driver in team upskilling and process improvement
- Great opportunity for someone with team leader/2IC experience in an insurance processing role to take it to the next level

**About the Role**:

- Oversee and manage onshore underwriting support team to ensure timelines are met and stakeholders are communicated with as need
- Manage the renewal list process to ensure high data integrity
- Oversee staff performance within the team and manage all training requirements
- Act as an SME within the team and manage all complex inquiries
- Work with key stakeholders across Operations/ Distribution/ Product Finance to ensure deliverables are consistent with desired business objectives
- Ensure relevant processes and procedures are maintained
- Work with business users to ensure they understand and are compliant with agreed process
- Attend regular team meetings with offshore team and provide direction and input as required
- Assist in the identification of process inefficiency and suggest improvements
- Engage with business customers to understand their current needs and anticipate their future customer needs
- Monitor productivity and service delivery standards of the team

**About You**:

- Prior team leading/2IC or management experience from an administration/processing-based insurance team (preferably underwriting)
- Experience supporting/ delivering process improvement initiatives
- Minimum of 3 years of insurance experience
- Proficient in Microsoft Office Suite
- Excellent processing ability with strong attention to detail and planning ability
- Strong communication and problem solving skills
- Strong reporting and analytical abilities
- Process driven mindset

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