Insurance Team Leader

2 weeks ago

Melbourne, Victoria, Australia Iress Full time

See yourself being part of a large, transformational change? This could be the role for you

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world's most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia's largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

Build your career at Iress

As the Insurance Team Leader, you are responsible for providing effective leadership and practical hands on experience to support the administration of retail and group insurance cover. Enable the effective delivery and improvement of insurance related processes. Build a team culture that supports the delivery of effective insurance outcomes for members.

Some of the awesome things you'll be involved with:

  • Oversee the day-to-day running of the retail and group insurance function.
  • Lead the insurance team to develop and maintain operational processes, documentation, and business rules to ensure the effective delivery of insurance related services within SLA.
  • Ensure compliance with relevant regulatory requirements related to the administration of both group and retail insurance policies.
  • Actively contribute and drive effective resolution of insurance related complaints, and incidents.
  • Provide guidance on process improvement and uplift to operational efficiencies.
  • Support user acceptance testing of system enhancements and insurance product onboarding.
  • Apply industry, policy and product design knowledge to ensure alignment of policy and system configuration.
  • Assist in the compilation of regular reports on the status and adherence to relevant service level agreements internally.

What you will bring:

  • 3 to 5 years experience in managing teams in an insurance administration environment or similar industry.
  • Formal qualifications in superannuation or related industry eg RG 146.
  • Practical experience with superannuation technology systems. Experience in Acurity will be highly regarded.
  • Strong practical experience and high level of technical competence of insurance administration.
  • Understanding of the applicable regulatory obligations and frameworks.
  • Ability to investigate and resolve problems with a member focussed approach.
  • Strong analytical and numeracy skills.
  • Ability to build relationships both internally and externally.
  • Track record of successful delivery, meeting deadlines with accuracy and quality.
  • Effective communicator with the ability to convey complex ideas.
  • A strong commitment to delivering quality service to clients.

Why work with us?

  • 8 additional paid days per year to extend your weekends.
  • Hybrid working.
  • Generous cash bonus for every successful referral.
  • Starting school leave - 8.5 days of leave to assist your children with the transition to school.
  • Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.
  • 3 days' paid leave per year to participate in charity initiatives.
  • Discounted health insurance premiums.
  • Access to learning and development programs through Udemy.

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone's uniqueness is valued and celebrated.

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don't meet all of the requirements of the role, we would still like to hear from you

We're also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit our website -

#LI-Hybrid

Employment Type

Employee

Time Type

Full time

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