Claims Support Officer

3 months ago

Sydney, Australia Allianz Australia Full time

**Claims Support Officer | Sydney or Melbourne location | Part-time opportunity (25-30 hours per week)**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide administrative support to the National Liability Claims team to ensure claims are managed in a timely and cost-efficient manner in alignment with the business unit's objectives.

**You'll be responsible for**:

- Supporting the National Liability Claims team with day-to-day duties of claims administration, demonstrating high attention to detail.
- Liasing with both internal stakeholder and external stakeholders and suppliers to establish and maintain effective and appropriate administrative processes.
- Manage applicable work queues / mailbox tracking all necessary actions to ensure deadlines are met.
- Handling the financial aspects of claims, including processing payments, banking and assisting with internal claims processes.
- Actively contribute to the achievement of business targets and participate in departmental projects as required.

**Important to your success**:

- Able to work collaboratively in a team environment.
- An ability to operate effectively and efficiently in a dynamic environment by managing a high volume of tasks and activity through exceptional time management and priority planning strategies.Keen attention for detail, completing tasks with thoroughness and accuracy and with the ability to quickly identify errors or inconsistencies within information.
- Strong customer service skills and being able maintain a calm and professional approach
- Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion.

**What's on offer**:

- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Entry Level

**Location**:

- Sydney, NSW, AU, 2000Melbourne, VIC, AU, 3000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Part-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 57916

**Position Cluster**:

- Non-Executive

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