Service Advisor

1 month ago

Bentley, Australia Royal Automobile Club of WA Full time

RAC Auto Services prides itself on the exceptional standard of work coupled with positive member experiences. We are currently seeking an experienced Service Advisor looking for a new challenge and career progression to join the team at RAC Auto Services in Bentley.

Supporting the team and Centre Development Manager, this is a permanent opportunity for an experienced Service Advisor with sound technical knowledge to ensure continuity of service and delivery for each of our centres by providing outstanding service to our members and customers.

What can we offer you?
- A competitive hourly rate + Overtime + Bonus Incentive Scheme + benefits + uniform
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
- Career development learning opportunities
- An active social club

What will you be doing?
- Providing efficient customer service with a holistic approach to member's needs and general enquiries.
- Providing quotes for repairs and services, offering appropriate recommendations for additional works.
- Preparing and completing repair orders.
- Ensuring member satisfaction (NPS) is achieved, reviewing customer feedback and making recommendations to ensure efficient service levels are provided.
- Handling complaints and member dispute resolution in line with authority.
- Supporting the collaboration and achievement of team sales targets and conversion rates.
- Understanding revenue and profit targets.
- Providing site and mobile service administrative support including accountability of data entry, record maintenance, invoicing, receipting, part returns and correct allocation of part numbers on repair orders and invoicing.

What are we looking for?
This role suits a highly motivated customer service and sales solution focussed individual, including:

- Outstanding professional customer relationship management including problem solving and conflict resolution skills
- Technical knowledge of automotive repairs and servicing - desirable
- Sound administrative/clerical skills
- High level verbal and written communication skills
- Effective teamwork skills and ability to develop positive workplace relationships
- Flexibility to travel and work between centres

About RAC

RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 116 years.

Supporting Diversity & Inclusion

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