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Operations Manager

1 month ago

Coogee, Australia Crowne Plaza Hotels & Resorts Full time

**About us**

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Crowne Plaza Sydney Coogee Beach is located in a perfect central beachside location, an area priding itself on its laid-back lifestyle, tranquil waters, historic ocean baths and plenty of green spaces.

**Your day-to-day**

As Operations Manager, you will report to the Portfolio General Manager and are an integral member of the Leadership team. Your focus is to lead the day-to-day operations of the hotel and be responsible for the effective running of both the Rooms Division and Events Departments to ensure the achievement of established Crowne Plaza quality, guest and colleague standards along with departmental revenue and profit goals.

You will form strategic external alliances and partnerships to support the Hotel's positioning and actively promote the Hotel and brand through community and professional involvement.

This is a critical position requiring proven capability in creating a positive and productive work environment, with particular emphasis on Rooms & Front Office. Your strength will be your ability to build, motivate, and lead an effective team that delivers results and is highly engaged.

**What we need from you**
- The right to work in Australia unrestricted (no sponsorship available)
- A valid NSW RSA competency card
- Basic First Aid / CPR certifications
- Bachelor's degree / higher education qualifications / equivalent in Hotel Management and/or Business Administration
- 4 years of luxury / upscale hotel experience in a leadership/management capacity across Rooms/Front Office and Food & Beverage
- Experience working with and managing third-party labour suppliers.
- Demonstrated background in devising strategies to elevate the guest experience and increase loyalty enrolments.
- Ability to work across multiple diversified business units and projects.
- Outstanding written & verbal communication skills.
- Ability to manage complex relationships and key stakeholders.
- Comprehension of Hotel systems and revenue management principles

**What we offer**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including free duty meals, free parking onsite, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections an