Pro Shop Customer Service Officer
2 weeks ago
**PRO SHOP CUSTOMER SERVICE OFFICERS**
**We Are...**
West Beach Parks is a world-class holiday destination and home to South Australia’s favourite Holiday Park and Retreat. West Beach Parks boasts facilities and activities for all, including outstanding sports fields, a marina and some of SA’s best adventure activities.
West Beach Parks is also the best public golf facility in Adelaide with two quality courses and extensive facilities including a driving range, Pro-Shop and Golf Academy
With all roles at West Beach Parks, we are keen to recruit people with the right values and behaviours who can help us ensure our workplace values are at the heart of everything we do. Our values are:
- **ETHICS **is how we do everything with honesty
- **ACCOUNTABILITY** is how we own our action to make things happen
- **RESPECT** is how we care about each other and our environment
- **TEAMWORK** is how we do our best work as one
**We Offer...**
The chance to join our Casual Pro Shop Customer Service Team and provide an exceptional customer experience to all new and returning golfers to the West Beach Parks golf facility. Some of the other things you can enjoy when working for West Beach Parks are a fun working environment, penalty rates, health and wellbeing program, flexible working and reward and recognition.
**The Role...**
To be successful in obtaining a position with us as a Pro Shop Customer Service Officer you must have a current valid Australian driver's licence. This is an essential requirement in order to obtain a Pro Shop Customer Service Officer position with us and if you do not have a current valid Australian driver's licence we politely request that you do not apply. There is no requirement for applicants to have a vehicle, just a current valid Australian driver's licence.
Reporting to the Golf Pro Shop Manager you will be responsible for attending to all customer needs during their visit as well as daily operations of the retail shop and ensuring the customer achieves maximal satisfaction from their pro-shop experience. Duties will also include:
- Co-ordinating tee times and bookings
- Handling guest special requests, issues and complaints in a pleasant and level headed manner
- Managing hire equipment/golf carts and retail shop sales
- Responsibility for the drinks/marshall cart as required
- Credit card/cash handling
- General administration
- Coffee Making
**You Are...**
A positive, well presented and enthusiastic person who loves interacting with customers and the team.
1) experience in face to face customer service roles, and
2) an understanding of and passion for the game of golf.
3) Barista experience, coffee making experience will be highly regarded.
**Positions are offered on a casual basis and shifts are given on a rotating roster across the full 7 days of the week, including weekends and public holidays.**
**To Apply.**
Enquiries can be directed to Karina Beck, People and Culture Coordinator on 8355 7306.
The South Australian public sector promotes diversity and flexible ways of working. Applicants are encouraged to discuss the flexible working arrangements for this role.
**Job Type**: Casual
**Salary**: $21.73 - $22.66 per hour
Schedule:
- Afternoon shift
- Day shift
- Flexible hours
- Monday to Friday
- Morning shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability
Supplemental pay types:
- Overtime pay
- Penalty rates
Application Question(s):
- This role requires you to work 7 days a week on a rotating roster, including public holidays. Are you available to work regular weekends and public holidays?
**Experience**:
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person
Application Deadline: 31/05/2023
Expected Start Date: 15/05/2023
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