Customer Service Manager

2 weeks ago


Bondi Beach, Australia Hurricanes Grill & Bar Surfers Paradise Full time

**About Hurricane's Grill**:
Hurricane's Grill and Bar Bondi Beach, established in 1995, continues to thrive as a culinary hotspot, blending a strong staff culture, community engagement, and progressive thinking. We are excited to expand our team at the Head Office and are looking for an enthusiastic and experienced Customer Service Manager to oversee our 5 venues across NSW and QLD.

**The Position**:
Are you passionate about creating unforgettable dining experiences? Here's your chance to be an integral part of the Hurricane's family As our **Customer Service Manager**, you will be responsible for elevating the customer service standards across our diverse locations.

**Responsibilities**:

- Leading and inspiring a team of customer service professionals.
- Implementing and maintaining high service standards.
- Handling customer feedback and resolving issues promptly.
- Developing and conducting training programs for staff.
- Collaborating with other departments to enhance overall customer experience.
- Monitoring and analyzing customer satisfaction metrics.
- Working closely with venue managers to ensure seamless operations.

**Skills and Experience**:

- Proven experience in a customer service management role.
- Excellent leadership and communication skills.
- Strong problem-solving abilities.
- A passion for delivering exceptional customer experiences.
- Flexibility to travel between venues in NSW and QLD.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Opportunities for career growth within a rapidly expanding company.
- Discounts on our delicious menu items
- Join a family-owned business that values and recognizes every member's contributions.
- Thrive in a culture that champions inclusion, diversity, respect, individuality & possibility.

**Salary**: $65,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Human resources: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 30/01/2024


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