Application Analyst

2 weeks ago


Brisbane, Queensland, Australia Karlka Recruiting Group Full time

About the Position

The Application Analyst is a key role within our client's IT department, responsible for providing advanced-level support and problem resolution. This position is ideal for a skilled professional who can deliver minor works, initiatives, and enhancements.

Duties

  • Provide expert advice on technical restrictions and capabilities
  • Mentor and train team members to enhance their skills and knowledge
  • Develop solutions and create relevant knowledge base articles to support the team
  • Stay up-to-date with changes and developments in technology to ensure the team's expertise is current
  • Manage incidents to resolution, ensuring minimal disruption to the business
  • Communicate the progress of outstanding incidents and service requests to stakeholders
  • Provide guidance on how to deliver proposed solutions, ensuring alignment with business objectives
  • Ensure accurate recording and documentation of all activities
  • Assist with other tasks such as business analysis and scoping to support the team's goals
  • Undertake root cause analysis of assigned problems to identify and implement solutions
  • Chair relevant meetings and workshops to find solutions to ongoing problems

Requirements/Skills

  • Well-developed skills in managing corporate information systems
  • A tertiary qualification in a relevant field is desirable
  • Well-developed skills in mentoring and training team members
  • Experience in Problem Management and Root Cause Analysis

Benefits of Working with Our Client

  • Opportunity for extensions and growth within the organization
  • Full-time hours, 37.5 per week

Benefits of Working with Karlka Recruiting Group

  • Weekly pay
  • Ongoing support: Pre, during, and post-placement
  • Dedicated consultant per contract
  • Employee Assistance Program available
  • Support for Indigenous communities

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