Application Analyst

2 weeks ago


Brisbane, Queensland, Australia Troocoo Full time

Job Summary

Troocoo is seeking a highly skilled Application Analyst to join their Information Technology Services branch. As a key member of the team, you will be responsible for delivering advanced levels of support and problem resolution for our key applications.

Key Responsibilities

  • Provide technical guidance and mentorship to team members on system capabilities and technical areas.
  • Develop solutions and create knowledge base articles to support team members.
  • Stay up-to-date with changes and developments in technology and processes related to our key applications.
  • Conduct technical reviews and approvals of changes to IT systems.
  • Manage assigned problems and changes, ensuring up-to-date notes and effective communication with stakeholders.
  • Partner with vendors to identify solutions to incidents and escalate critical issues as needed.
  • Communicate progress of outstanding incidents and service requests to stakeholders.
  • Identify and assist in resolving major incidents.

Requirements

  • Well-developed skills in managing corporate information systems, including problem-solving and task completion.
  • A tertiary qualification in a relevant field is desirable.
  • Excellent verbal and written communication skills.
  • Basic skills in business analysis.

About the Role

This is a contract opportunity that requires regular attendance at the office. The successful candidate will be part of a dynamic team delivering advanced levels of support and problem resolution.


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