National Import Sea Coordinator

4 weeks ago

Melbourne, Australia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

The Role

We are looking for an experienced National Import Sea Coordinator to join our Ocean Freight team based in Melbourne. In this position you will ensure timely and accurate processing of ocean freight import shipments to meet both business and client specific KPI’s

The key result areas you will achieve are to contribute to strategic goals by effectively managing daily routines and adapting to changing priorities and customer needs. Identify and recommend innovations to improve work practices, equipment, or systems, enhancing service offerings and driving growth. Execute core operational tasks with significant judgment in non-standard situations to ensure safety, efficiency, and top-tier customer service. Proactively manage process hand-offs to maximize profitability and quality results. Listen to customers to understand their broader needs and perspectives on service quality, making decisions that not only meet direct needs but also enhance overall service.

A day in the life of a National Import Sea Coordinator at Toll Group:

- Register and validate shipments.
- Ensure origin compliance and manage documents.
- Oversee transhipment management and compliance.
- Handle sea cargo reporting and delivery order management.
- Raise invoices and manage forwarding-related costs.
- Review compliance of forwarding documents like arrival notices and outturn reports.

What You’ll Need to Succeed:

- Experience in the Shipping /Freight Forwarding industry (ideally within a similar role).
- Computer literate with strong client focus and service ethic.
- Methodical, organised, and detail-oriented, with knowledge of freight forwarding (preferred).
- Understanding of business concepts, organisational knowledge, and profitability.
- Results-oriented, resilient, with strong analytical and commercial focus.
- Excellent interpersonal and communication skills, especially listening.
- Team player with a natural tendency towards collaboration and influencing others.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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