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Client Services Representative

2 months ago


Ringwood, Victoria, Australia Slater and Gordon Lawyers Full time
About Us

Slater + Gordon Lawyers is a leading personal injury and class actions law firm that prioritizes its clients' needs.

Job Summary

We are seeking a Client Services Consultant to join our National Client Care team. As the first point of contact for clients, you will provide exceptional customer service and create a positive experience for our clients.

Key Responsibilities
  • Provide outstanding customer service and support to clients via phone and other communication channels.
  • Work collaboratively with the legal team to ensure seamless communication and resolution of client issues.
  • Develop and maintain a deep understanding of our services and products to effectively address client inquiries.
  • Contribute to the development and implementation of strategies to improve client satisfaction and loyalty.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Experience in a customer-facing role, preferably in a contact centre environment.
What We Offer

At Slater + Gordon Lawyers, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.