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Switchboard Operator

4 months ago

Wollongong, Australia Illawarra Shoalhaven Local Health District Full time

**Employment Type**: Permanent Part Time
**Position Classification**: Telephonist Level 2
**Remuneration**: $30.17 - $31.47 per hour
**Hours Per Week**: 20
**Requisition ID**: REQ363533
**Applications Close**: 1st January 2023

An exciting opportunity exists to join the team as a **Switchboard Operator **at **Wollongong Hospital**.

**Wollongong Hospital Switchboard is 7 days pw 24hrs, various shifts including night shifts included in roster**

**What you'll be doing**

To provide an efficient and customer focused service both personally and over the telephone.

All NSW Health workers are required to have completed an up-to-date course of a COVID-19 vaccine (3 doses for Category A roles, 2 doses for Category B roles) which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate certifying the worker cannot have any approved COVID-19 vaccines available in NSW.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Please provide proof of vaccination if available.

Illawarra Shoalhaven Local Health District is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

**Talent Pool**

Please note: Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.

Successful applicants to the role must provide certified documentation of vaccination history and pathology as part of their recruitment documentation. The applicant must be certified as compliant with Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases before employment can commence.

Criminal record checks will be undertaken on successful applicants.

**Selection Criteria**
- Proven previous recent experience on a busy switchboard.
- Previous experience of online paging system.
- Demonstrated ability to work unsupervised.
- Ability to edit and maintain Operator Workstation Directory Manager or similar directory software.
- Demonstrated ability to meet deadlines and maintain administrative tasks.
- Demonstrated ability of Outlook / Office MS, IPM and navigate Internet Explorer.
- Demonstrated ability to communicate verbally with members of the public and staff with a courteous and strong responsive customer focused service and an appreciation of confidentiality.
- Demonstrated ability to work in a multidisciplinary team setting and commitment to harmonious work relations.

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