Customer Relations Officer

2 weeks ago

Perth, Australia Western Australian Museum Full time

**Customer Relations Officer***
- Salary:

- Level 2, $70,432 - $75,516 p.a. Public Sector CSA Agreement 2022
- Location:

- Perth
- Unit/Division:

- Engagement
- Work Type:

- Casual, Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
- Position No:

- Pool Ref 13288
- Closing Date:

- 2024-07-10 4:00 PM
- **We are seeking to establish a pool of customer service superstars for our Customer Relations team. This pool will be used to fill vacancies that may arise within the next 12 months for permanent, fixed term, full time, part time and casual opportunities.**

**We currently have one, Fixed Term, Full Time vacancy available for 12 months, with the possibility of extension and/or permanency.**
- As a measure to achieve equality under Section 66R of the Western Australian Equal Opportunity Act 1984 (the Act), people with a disability who meet the requirements of the position may be prioritised for appointment. For example, in the event of two equal applicants, Section 66 of the Act allows agencies to appoint the applicant with disability._

**About us**

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

**About the role**

The Customer Relations Officers are based at the WA Museum Boola Bardip in the Administration building where they also provide reception duties for incoming visitors and deliveries.

Please note that the Museum operates seven days per week and some weekend / public holiday work will be required.

**About you**

The successful applicant will be expected to:

- Provide a ticketing and booking service to the WA Museum members and members of the public via Tessitura (our specialised Customer Relationship Management ticketing database).
- Process credit card and Eftpos payments in compliance with audit standards.
- Respond to customer comments and complaints and take appropriate remedial action.
- Reception duties including visitor sign-in on arrival and handling incoming and outgoing deliveries.

**How to apply**

We require you to submit:

- A current **comprehensive CV** including the contact details of two referees.
- A **cover letter** (**no more than one A4 page)** outlining:

- your experience using a Customer Relationship Management Database or similar system. Tell us about the system, what it is used for and how you used it.
- a time when you provided excellent customer service dealing with a complaint. Tell us about the situation, what remedial actions you took and the result.

The remaining work-related requirements will be assessed at a later stage in the recruitment process.

**Further Information**

If you would like further information on this opportunity please contact, **Rhiannon Fox, Coordinator Ticketing & Membership on (08) 6552 7327.**

**Eligibility to Apply**

A current (within 6 months) **National Police Clearance Certificate** will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.

**Pool Recruitment**

This pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time, part time and casual appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

Applicants found suitable in this Pool, may be considered for subsequent, similar vacancies with the WA Museum and the Department of Local Government, Sport and Cultural Industries (DLGSC) for the duration of the Pool.

**Equity and Diversity**

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally
- diverse backgrounds, and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.

**Accessibility**: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact the National Relay Service on the following numbers:

- **TTY/Voice calls** - 133 677
- **Speak & Listen** - 1300 555 727
- **SMS Relay** - 0423 677 767

**filler

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