Customer Relations Officer

2 weeks ago

Perth, Western Australia PERSOLKELLY Full time
Customer Relations Officer - Infrastructure required in Kalamunda

Customer Relations Officer - Infrastructure (Local Government)

Location:
Kalamunda

Contract Start dates:
ASAP

Pay rate:
$35 per hour + super

Hours:
Monday to Friday 38 hours per week

About the role:


The purpose of this role is to provide exceptional customer service, administrative and technical support to staff and customers of the local area connected to the company.

Working within the Asset & Waste Operations business unit this position is responsible for a wide variety of administrative activities to support the Manager, Coordinator and Supervisors.


Responsibilities

  • Prepare correspondence, draft reports, meeting agendas and minutes as required
  • Assist Coordinator and Supervisors in planning works and activities including "Dial before you dig" requests, JSA, prestarts, plant bookings, job codes (including private works), requisitions, purchasing and obtaining permits.
  • Document and manage incident reports for the team.
  • Maintain and update daily works record for the business unit.
  • Monitor and prepare call out rosters and raise ICS for the follow up.
  • Report faults to the relevant authorities such as Main Roads, Western Power, Water Corporations, Telstra, NBN, Atco, etc.
  • Raise Requisitions and Purchase Orders in SynergySoft with the approval of the Manager, Coordinator, and Supervisors.
  • Process invoices.
  • Provide accurate, timely, courteous, and professional advice and assistance to customers (internal and external).
  • Providing additional Administrative support as required

Essential Criteria
Sound understanding of administration processes and procedures.

Excellent verbal and written communication skills.

Ability to work independently under broad direction.


Possession of a current 'C-A' (Automatic) or 'C-B' (Manual) class driver's licence allowing the holder to drive legally in Western Australia.


  • Experience in providing excellent Customer Service to a wide range of stakeholders.
  • Knowledge and understanding of civil construction and maintenance work.
  • Excellent organisational and time management skills with the ability to manage tasks simultaneously.
  • Experience in procurement protocols.
  • Able to pass a ploice check and Drug and Alcohol screening if required.

Desirable Criteria

  • Previous experience in Local Government within a Waste Services or Infrastructure Service Unit
  • Previous experience of 'IT Vision
  • SynergySoft' integrated Local Government Software System.
  • Previous experience of GIS mapping tools is desirable

Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.


We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.


So it's over to you. If you would like to join our team, please APPLY now.
**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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