Service Delivery Manager

1 month ago

Sydney, Australia FNZ Group Full time

Service Delivery Manager

As the Service Delivery Manager, you will be reporting to the Client Director. You will play a key role within this function, and be responsible for providing senior client management support, incorporating service delivery oversight with key clients on a day-to-day basis. As the Service Delivery Manager, you'll strive for excellence in the service we offer, by ensuring client expectations on key performance indicator reporting, meeting actions and availability are met.

The Service Delivery Manager works closely with the Client Director, and Operational Team Managers, with direct access to the Service Support analysts. This role has ultimate responsibility for ensuring SLA and KPI's are met and reporting all client issues, problems, and feedback to the Client Director.

**The responsibilities will include**:

- Ensure FNZs adherence to the agreed SLA's and KPI's, and maintain customer satisfaction levels remain above the accepted level.
- Be the Chair for client KPI reporting and attend all key FNZ and client forums.
- Have oversight and control of Incident and Problem management.
- Ensure we maintain appropriate internal and client communication channels across the service teams.
- Maintain an understanding of FNZs commercial structure with the client and milestones.
- Work with clients to set realistic expectations and timelines.
- Provide secondary cover for other Service Delivery Manager when required.
- Minimum 5 years' experience within the Financial Services Industry.

Is engaging and approachable and has strong communications skills.
- Has experience working effectively with internal and external stakeholders.
- Demonstrates an ability to cope with protracted high-pressure situations.
- Leadership experience with the ability to motivate others to deliver their best performance.
- Shows respect for colleagues, customers and other stakeholders and is respected in return.
- Owns everything impacting the customer, even when immediate responsibility for execution

is delegated.
- Have a good understanding of Australian Wealth and Superannuation industry and key operating processes
- Demonstrates high professional standards and a feeling of personal accountability for FNZs

Performance.
- Collaborative and support, and enjoys helping create a positive team culture within the immediate team and more broadly within FNZ.

**Why should you join us?**
- A hybrid 3+2 model combining working from the office and from home.
- A competitive salary and excellent benefits, including full comprehensive health insurance, annual leave, sick days, parental leave and more.
- Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.
- We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

For more information, please reach out to us

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

Job ID REQ-10295

  • Customer Delivery Manager

    13 hours ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • IT Service Delivery Manager

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **IT Service Delivery Manager** **1 x ongoing role** **Do you want to ** - Be responsible for IT Services and establishing and managing service level agreements - Make an impact to the lives of 8 million+ people in NSW - Work in an inclusive and flexible hybrid-environment, with endless opportunities to grow **Yes? Then this role is for you ** **Your...

  • Delivery Manager

    1 month ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Delivery Manager** - Location: Hybrid opportunity, Head Office - Haymarket - 12-month opportunity with the potential to convert to permanent - Salary: SNSW Grade 11/12 $145,682 - $175,260 + 10.5% superannuation **Do you want to...** - Deliver state-of-the-art digital experiences - Support the delivery of Cyber Security Projects - Be part of a truly agile...

  • IT Service Delivery Manager

    1 day ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **IT Service Delivery Manager** Are you based in SYDNEY, LITHGOW, BATHURST, GOSFORD, MAITLAND or across Regional NSW? The Department of Customer Service is looking for a Manager, Service Desk to join our growing team! **Benefits**: - Fantastic ongoing clerk grade 11/12 opportunity. - Salary range: $134,411 - $155,445 + super, commensurate with...

  • Delivery Manager

    1 day ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Flexible working arrangements available (office located in Sydney, CDB)**: - **DCS Grade 11/12 (base salary range $139,787 - $161,663) + super**: - **6 months temporary full time role with potential for extension**: - **Innovative team providing high impact and high value digital products to NSW citizens** We currently have a great opportunity for an...

  • Service Delivery Lead

    1 month ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Delivery Lead** - Grade 9/10 role - 6 months opportunity with potential for extension or conversion to ongoing - Starting salary of $116,211 base + 10.5% super and flexible working arrangements - Reporting to: Principal Product Owner - Immediate Start within Revenue Digital **Do you want to...** **Work in a supportive and collaborative Squad in...

  • Service Delivery Manager

    2 months ago

    Sydney, Australia Attribute Consulting Full time

    Work in a fantastic and dynamic agile work environment. - Permanent role with a generous salary and work benefits. - Flexible working from home conditions. We are looking for an experienced Service Delivery Manager to join our team. The Service Delivery Manager will be responsible for managing the end-to-end service delivery of IT services across Australia...

  • Service Delivery Manager

    1 week ago

    Sydney, Australia Onset Full time

    **Service Delivery Manager** Join Our Team as a Service Delivery Manager Are you an experienced Service Delivery Manager seeking a new challenge? Look no further! We are a rapidly growing Australian technology success story, trusted by some of the country's biggest brands to deliver innovative solutions and meet the ever-changing needs of their markets. As...

  • Service Delivery Manager

    1 month ago

    Sydney, Australia SICE Pty Ltd Full time

    SICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic and results-oriented Service Delivery Manager. This position will provide the delivery of a high quality service to customers and end users, and ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a...

  • Service Delivery Manager

    1 month ago

    Sydney, Australia Bravura Full time

    Service Delivery Manager **General Information** Team: BaseOS Close date: Thursday, 23 May 2024 Working pattern: Full time Contract Type: Permanent Location: Sydney Department: 20 - 20 Midwinter Description & Requirements: **About The Role** Based in Sydney, the Service Delivery Manager position entails overseeing day-to-day relationships with a...

  • Service Delivery Manager

    2 months ago

    Sydney, Australia Bravura Full time

    Service Delivery Manager **General Information** Team: AdviceOS Close date: Thursday, 23 May 2024 Working pattern: Full time Contract Type: Permanent Location: Sydney Department: 20 - 20 Midwinter Description & Requirements: **About The Role** Based in Sydney, the Service Delivery Manager position entails overseeing day-to-day relationships with a...

  • Service Delivery Manager

    2 weeks ago

    Sydney, Australia Talent Web Full time

    **Title: - Service Delivery Manager** **Location: - Sydney** **Length: - Contract or Permanent** **Key Responsibilities: - ** **Service Delivery Management** - Develop and implement service delivery strategies, policies, and procedures to ensure the timely and efficient delivery of IT services. - Establish service level agreements (SLAs) and key...

  • Service Delivery Manager

    1 week ago

    Sydney, Australia Ampersand Full time

    **Duration**: 11 months **Pay rate**:$800-$850 p/d + Super **Location**:Parramatta **Primary purpose of the role**: The Service Delivery Manager’s primary purpose is the development, implementation, and management of a portfolio of business-aligned IT services through its lifecycle, and service level management of that portfolio. The role is the key...

  • Service Delivery Manager

    2 weeks ago

    Sydney, Australia Bravura Full time

    Service Delivery Manager **General Information** Team: BaseOS Close date: Sunday, 16 June 2024 Working pattern: Full time Contract Type: Permanent Location: Sydney Department: 20 - 20 Midwinter Description & Requirements: **About The Role** The Service Delivery Manager position entails overseeing day-to-day relationships with a designated client...

  • Service Delivery Manager

    2 months ago

    Sydney, Australia Cox Purtell Staffing Services Full time

    **Contract Type**: Full Time **Location**: Sydney Airport - New South Wales **Industry**: Information & Communication Technology **Contact Name**: Craig Nel **Contact Phone**: 0292203400 **Date Published**: 20-Jun-2023 **Overview**: An exciting opportunity awaits an experienced Service Delivery Manager to join an ASX listed organization in Sydney....

  • Service Delivery Manager

    2 weeks ago

    Sydney, Australia NTT Full time

    **Service Delivery Manager** In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you...

  • Service Delivery Manager

    2 months ago

    Sydney, Australia Atturra Full time

    Sydney based with some travel within Australia - Managing national accounts - Full time permanent opportunity **Why is this an exciting opportunity?** Somerville - an Atturra company, is the Managed Services arm of Atturra, a fast-growing, publicly-listed advisory and IT solutions provider. With over 700 employees working across Australia, New Zealand and...

  • Service Delivery Manager

    2 months ago

    Sydney, Australia Bravura Solutions Full time

    Team: AdviceOS Close date: Thursday, 23 May 2024 Working pattern: Full time Contract Type: Permanent **Location**: Sydney Department: 20 - 20 Midwinter Description & Requirements: **About The Role** Based in Sydney, the Service Delivery Manager position entails overseeing day-to-day relationships with a designated client portfolio, ensuring Midwinter...

  • Service Delivery Manager

    2 months ago

    Sydney, Australia Bravura Full time

    Description & Requirements: About The RoleBased in Sydney, the Service Delivery Manager position entails overseeing day-to-day relationships with a designated client portfolio, ensuring Midwinter delivers...

  • Service Delivery Manager

    2 weeks ago

    Sydney, Australia Bravura Solutions Full time

    About The Role The Service Delivery Manager position entails overseeing day-to-day relationships with a designated client portfolio, ensuring Midwinter delivers software and services effectively and can be based in our Sydney, Melbourne or Adelaide office with hybrid ways of working.  This role requires not only maintaining but enhancing client...