Client Success Manager

1 month ago


Kensington, Australia Mentem Full time

Company Description

We’re not just another learning provider, we deliver results by providing solutions to upskill, cross-skill and re-skill the workforce of today for the challenges of tomorrow.

**_ Our Mission: Secure 500,000 jobs by 2030_**

**Why join us?**
- **_ Shape Learning innovation:_** Help us evolve our learner strategy as we scale organisational development. Learner success is key to delivering results.
- **_ Help Clients & Learners thrive_**: Working as part of the Client Success team, making a difference to people’s lives and help learners reach their full potential.
- **_ Opportunity to grow_**: We are a learning-driven organisation and have ambitious growth plans for our programs, our business and our people.
- **_ Flexible and inclusive culture_**: Enjoy our flexible workplace with hybrid working arrangements and diverse, inclusive team. Collaborate directly with experts in learning design, client development, client success, strategy and operations.

**Job Description**:

- The Client success manager will manage the relationship with enterprise clients, ensuring world-class delivery to a small portfolio of clients typically within the financial services and / or government sectors. By proactively problem-solving, escalating issues where appropriate and acting as a client advocate you will resolve relationship issues as they arise and manage other client engagement tasks such as regular touchpoints to review learning program performance, learner analytics, helping to _
- Project manage delivery of Mentem learning programs
- Identifying and building relationships with key stakeholders
- Identifying related existing HR and L&D tools and practices and incorporating into our programs
- Problem solving key challenges related to organisational constraints, client culture, and learning implementation
- Driving client impact, including focusing on important issues and escalating blockers
- Monitor and maximise learner completion of programs
- Compiling and presenting progress and summary reports
- Advising the Learning Experience team on client needs and required iterations
- Collecting and securely managing client organisational and employee data
- Managing client handover and documentation
- Identifying further opportunities for client impact and scope further learning programs
- Understanding skills needed to execute client strategy
- Researching and synthesising future-of-work impacts on client organisations
- Making recommendations on priority skill uplift investments

**Qualifications**:

- Experience in customer / client success
- Experience with implementing and managing a customer success program from the ground up.
- Strong understanding of SaaS and technology..
- Smart, curious, and a good listener.
- High level of interpersonal skills, including strong verbal and written communication skills.
- ‘Can do’ attitude and excellent idea generation skills - be proactive and creative.
- Excellent organisational skills and strong attention to detail. The ability to self-manage and produce high quality outputs for both internal and external audiences.

**Bonus skills and experiences**
- Experience in managing enterprise sized clients and / or complex relationships
- Learning technology / HR Technology / CHRO relationships

Additional Information

We operate on a hybrid working model with 2 days in the office (Tuesdays and Thursdays)


  • Client Success Manager

    2 months ago


    Kensington, Australia Mentem Full time

    **Company Description** **_ Our Mission: Secure 500,000 jobs by 2030_** We’re not just another learning provider, we deliver results by providing solutions to upskill, cross-skill and re-skill the workforce of today for the challenges of tomorrow. **Why join us?** - **_ Shape Learning innovation:_** Help us evolve our learner strategy as we scale...

  • Sales Manager

    1 week ago


    Kensington, Australia RIVAL COLLECTIVE PTY LTD Full time

    We are seeking a talented and experienced Sales Manager to lead our sales team at Rival Collectives. The Sales Manager will play a crucial role in driving revenue growth, developing strategic sales plans, and expanding our customer base. This position offers an exciting opportunity to lead a high-performing team and contribute to the success and growth of...

  • Sales Manager

    1 month ago


    Kensington, Australia RIVAL COLLECTIVE PTY LTD Full time

    We are seeking a talented and experienced Sales Manager to lead our sales team at Rival Collectives. The Sales Manager will play a crucial role in driving revenue growth, developing strategic sales plans, and expanding our customer base. This position offers an exciting opportunity to lead a high-performing team and contribute to the success and growth of...

  • Property Manager

    2 weeks ago


    Kensington, Australia Peregrine Corporation Full time

    **Job no**: 547545 **Work type**: Full time **Location**: South Australia **Categories**: Property **The Opportunity** Peregrine’s growth journey is just beginning An opportunity has become available for a Property Manager to join Peregrine Corporation’s property department in Adelaide. The Peregrine Property team currently comprises eleven...


  • Kensington, Australia National Institute of Dramatic Art Full time

    **Details** This is a full-time 3-year contract. The base annual salary is $83,186.48 + 10.5% Superannuation, based on a 38-hour working week. - A brief cover letter that demonstrates your understanding of and capacity to undertake the role. - Your C.V. including two references who can comment on your professional experience - A Statement of Competency...

  • Bid Manager

    17 hours ago


    Kensington, Australia JV Recruitment Full time

    Inner West - Commercial construction - Career development opportunities **THE CLIENT**: With close to 20 years in the business, our client is a very capable commercial builder that can handle projects almost anywhere in Victoria. They attracts clients from a wide range of industries and services including Legal, Education, Defence and Health amongst others....

  • Marketing Manager

    7 days ago


    Kensington, Australia Package Landscapes Australia Full time

    Hello Marketers! We have an exciting opportunity for a motivated and experienced Individual here at Package Landscapes Australia! Package Landscapes is a Landscaping and Construction Company that specializes in creating outdoor play spaces for Early learning, Schools as well as public spaces. We offer our clients a full package from design, through...

  • Management Accountant

    2 months ago


    Kensington, Australia Professional Search Group Full time

    Job Description The role: The Management Accountant reports to the Director of Finance and is a key member of the finance team. Within this role, you will focus on providing the business with insight and understanding through detailed analysis of the business’s commercial operations.As the Management Accountant you will be responsible for Budgeting...

  • Facilities Manager

    2 months ago


    Kensington, Australia National Institute of Dramatic Art Full time

    This is a f ull -time 3-year contract. The base annual salary is $87,942.77 + 10.5% Superannuation, based on a 38-hour working week. - A cover letter that demonstrates your understanding of and capacity to undertake the role, including your ability to meet the selection criteria. - Your C.V. including two references who can comment on your professional...


  • Kensington, Australia Peregrine Corporation Full time

    **Job no**: 547562 **Work type**: Full time **Location**: South Australia **Categories**: Human Resources **The Opportunity** The Injury Management Specialist is responsible for ensuring employees with workplace injuries are effectively managed to ensure a sustainable and effective return to work. They will drive our compliance with departmental and...


  • Kensington, Australia Mentem Full time

    Company Description We’re not just another learning provider, we deliver results by providing solutions to upskill, cross-skill and re-skill the workforce of today for the challenges of tomorrow. **_ Our Mission: Secure 500,000 jobs by 2030_** **Why join us?** - **_ Shape Learning innovation:_** Help us evolve our learner strategy as we scale...


  • Kensington, Australia Peregrine Corporation Full time

    **Job no**: 545553 **Work type**: Full time **Location**: South Australia **Categories**: Retail Management **The Opportunity** OTR (Oporto) is searching for a spirited and inspiring Operations Manager with a solid Quick Service Restaurant (QSR) background to take a key leadership role in our business. You will share our passion for our brands and...

  • Front of House

    7 days ago


    Kensington, Australia National Institute of Dramatic Art Full time

    This is a full-time 2-year contract. The base annual salary is $92,674 + 11% Superannuation, based on a 38-hour working week. - A brief cover letter that demonstrates your understanding of and capacity to undertake the role, including your ability to meet the selection criteria. Your C.V. including two referees who can comment on your professional...


  • Kensington, Australia Mentem Full time

    We’re not just another learning provider, we deliver results by providing solutions to upskill, cross-skill and re-skill the workforce of today for the challenges of tomorrow. **_ Our Mission: Secure 500,000 jobs by 2030_** Why join us? - ** Social Impact** - Mentem is extending UNSW's social vision to shape and progress a just society. With disruption...

  • Venue Manager

    2 weeks ago


    Kensington, Australia Yo-Chi Frozen Yogurt Full time

    Hospitality and Retail Leaders, now is the time to reward yourself and jump in to an exciting role with a brand that can give you a career! We are on the lookout for **Venue Leaders **for our NEW venues on in **Sydney's eastern suburbs** coming in 2024. 38 hour weeks! No catch, we mean it. Fun and happy customers, creating what makes them happy - all the...

  • Store Manager

    1 week ago


    Kensington, Australia Beacon Lighting Full time

    **Permanent full-time retail management role available at our Moore Park store**: - ** Great work-life balance with every second weekend off**: - ** Company car, profit share incentives, generous team member discounts and Birthday Leave!**: - ** Comprehensive and ongoing training - no lighting experience needed!**: - ** Questions? Please contact Steve on...

  • Store Manager

    2 weeks ago


    Kensington, Australia Beacon Lighting Full time

    **Permanent full-time retail management role available at our Moore Park store**: - ** Great work-life balance with every second weekend off**: - ** Company car, profit share incentives, generous team member discounts and Birthday Leave!**: - ** Comprehensive and ongoing training - no lighting experience needed!**: - ** Questions? Please contact Steve on...

  • Store Manager

    17 hours ago


    Kensington, Australia Beacon Lighting Full time

    **Permanent full-time retail management role available at our Moore Park store**: - ** Great work-life balance with every second weekend off**: - ** Company car, profit share incentives, generous team member discounts and Birthday Leave!**: - ** Comprehensive and ongoing training - no lighting experience needed!**: - ** Questions? Please contact Kaity on...

  • Store Manager

    6 days ago


    Kensington, Australia coles Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. About the role ​As part of Coles...


  • Kensington, Australia Peregrine Corporation Full time

    **Job no**: 548917 **Work type**: Full time **Location**: South Australia **Categories**: Human Resources **The Opportunity** The Injury Management Coordinator is responsible for ensuring employees with workplace injuries are effectively managed to ensure a sustainable and effective return to work. They will drive our compliance with departmental and...