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Client Services Executive
3 weeks ago
**Are you looking to kick-start your career in Financial Services?**
Seize this exciting opportunity to be an essential part of our team, focusing on enthusiasm and excellent customer service.
**Reasons to Love Working at CMC Markets**:
- **Growth**: Obtain RG146 (Financial Regulatory) qualification, utilize LinkedIn Learning, explore internal opportunities, and receive intensive training and support from the L&D team.
- **Team**: You will collaborate with a sizable, diverse team, guided by supportive Team Leaders and Managers who prioritize an exceptional workplace culture.
- **Perks**: Birthday day off, daily complimentary breakfast and coffee, additional leave day for each year of service, volunteer opportunities, and discounted rates at various retail stores.
**What will you be doing?**
- The objective of this role is to assist our clients, who are the core focus of all our endeavors.
- Serve as a brand ambassador by delivering exceptional, high-quality client service to guarantee a positive experience for all clients.
- Actively seek opportunities to enhance the client experience.
- Achieve KPI and SLA goals, both individually and collectively as a team.
- Ensure accurate client information is recorded in relevant internal systems (e.g., Pega) by taking ownership.
**Who we’re looking for?**
- Excellent customer service focus
- Operates with integrity and a client-centric mindset, capable of building and enhancing strong, meaningful client relationships.
- Exhibits fervor and zeal for the financial services sector.
- Excellent verbal and written communication skills
- Strong resilience and capacity to work with customers of varying knowledge and abilities in a high-volume call center.
- Having customer service experience will be beneficial.
- Desirable undergraduate degree in a relevant discipline (Business, Finance, Economics, etc
**Salary**: $46,128.77 - $94,811.53 per year
**Benefits**:
- Professional development assistance
- Work from home
Schedule:
- Shift work
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: One location
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