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Customer Service Representative

3 months ago

North Sydney, Australia Healthcare Professionals Group Full time

**Benefits**
- Work with a fantastic team in world leading company
- $40-45 per hour
- 1-2 month temporary position
- Supply Chain related role
- Hybrid working model
- North Sydney location

**About the company**
Be part of a global pharmaceutical company operating across the globe located in North Sydney 2060. Our client looks to provide world class service and effective treatments quickly, sustainably, and economically to provide the best level of service possible enhancing the quality of life to customers all over the world.

**About the opportunity**
In your new customer service representative role, you collaborate with internal and external stakeholders to identify, plan, implement and deliver solutions for optimal customer experience and care. You will be required to have excellent communication skills and ability to work independently. Ability to problem solve and work cohesively with 3PLs, customers, accounts, and sales representatives. Be genuinely committed to customer satisfaction and you will grow and advance your career.

**Duties**
- Liaise with cross-functional teams
- Order entry through SAP
- Execute order to cash activities for all customer order types
- Maintaining relationships
- Engage with customers and report enquires and adverse reactions
- Product knowledge
- Process credit claims and returns

**Skills and Experience**
- Previous experience in customer service in a pharmaceutical, biotechnology or FMCG organisation
- SAP experience is essential
- Strong attention to detail and multi-tasking ability
- High attention to detail
- Ability to problem solve
- Clear and concise communication skills

**Culture**
Working environment is engaging and hard working - fantastic team and organisation to be a part of.

**How to Apply**

***

**About us**

**Job details**:

- Location
- North Sydney
- Salary
- $40 - $45 per hour
- Job Type
- Temporary
- Ref
- BH-39819
- Contact
- Kate Toohill
- Contact phone
- +61 2 8877 8735
- Posted
- about 3 hours ago