End User Services Team Lead

2 months ago


Canberra, Australia Australian Trade and Investment Commission (Austrade) Full time

Classification: Executive Level 1
- Location: Canberra - ACT
- Salary: $108,527 - $122,078

**THE ROLE**:
Austrade’s IT systems have undergone a major digital transformation, recently deploying a new SOE and laptop fleet globally and is looking to continually evolve its service offering in the desktop and mobile environments. This program will incorporate new and upcoming capabilities in Microsoft 365.

We are a small dedicated in-house IT team with a strong culture of service delivery, teamwork and investing in our people to achieve delivery. Maintaining highly available and stable global IT services is critical. We balance service improvement programs, projects, and operational delivery. This role is for someone who is interested in quality operational delivery and production support and loves the challenge of projects.

If you can multitask, manage a small team, enjoy learning new technologies, have an interest in cyber security and want to drive operational transformation, this could be an ideal role for you.

Note: The role may require participation in an on-call work for non-business hours system support.

**DUTIES INCLUDE**:

- Team leadership and resource management for the End User Services team
- Incident/Service Request Management, Monitoring and Event Management
- Standard Operating Environment (SOE) administration and management
- SCOM, SCCM, SCSM administration and management
- Citrix administration and management
- Packaging, scripting, and programming skills are an advantage to the role
- Operational Cyber Security Management - antivirus, whitelisting and general operational security would be advantageous
- Technical Documentation development experience
- Disaster Recovery and Redundancy Management

**CLOSING DATE**:
Applications close
**Tuesday**
**_, 7 February 2023 at 11:30pm (AEDT) _**

**ELIGIBILITY**:
**.**

**Negative Vetting 1** security clearance.


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