Aps6 IT Service Management Team Lead, IT Services

2 weeks ago

Canberra, Australia Australian Department of Infrastructure and Regional Development Full time

**APS6 IT Service Management Team Lead, IT Services**,
**IT Services**

**APS Level 6**

**Title**:

- APS6 IT Service Management Team Lead, IT Services**Classification(s)**:

- APS Level 6**Employment Type**:

- Ongoing/Non-Ongoing, Full Time/Part time**Salary**:

- $85,889 - $96,267 per annum plus 15.4% superannuation- The department has an Individual Flexibility Arrangement (IFA) Framework to provide salaries that are consistent with other Commonwealth Public Sector Agencies and to reward and retain high performing employees at the APS6 and Executive Levels._
- Under this Framework, APS6 and Executive Level employees will have access to the IFA Framework on engagement, promotion or movement from another Commonwealth Public Sector Agency. Access to the IFA Framework is consistent with the provisions of clauses 16, 17 and 19 of the Department of Infrastructure and Regional Development Enterprise Agreement 2016._
- For more information on the IFA Framework and to understand what remuneration the department can offer, applicants are strongly encouraged to contact _

**Business Division**:

- Finance & IT**Branch / Section**:

- IT Services, End User Support**Location**:

- Canberra**Security Clearance**:

- Negative Vetting 1**Job Reference No**:

- 42648**Contact Officer**:
**Closing Date**:

- 11.59pm AEDT, Sunday 26 March 2023**Our Department Values**

Our values set the direction for what it means to work in our department. They inform the standard and expectations of behaviours, skills and capabilities and the attributes we currently have, will continually work to achieve and develop, and that we use to acknowledge and attract, retain and recruit into our department.

**A little bit about us**

The Information Services Branch (ISB) delivers trusted information technology and communication services to the Department and portfolio agencies to support to the department's strategic activities at all levels internally, externally and internationally.

The Branch is currently working towards ensuring our IT Service Delivery teams are equipped for efficient and effective execution of assigned Information Technology Infrastructure Library (ITIL) processes to meet our stakeholder’s expectations.

**The opportunity we have available**:
We are seeking a suitably qualified and experienced person to fill the role of IT Service Management Team Lead.

This selection process may be used to fill upcoming vacancies within the department for 18 months, both ongoing and non-ongoing.

**What will you do?**:
Position specific duties include:
- Develop and maintain strong technical relationships with key stakeholders, including internal and external vendors and managed service providers, in the delivery of End User Support Services.Identify areas for efficiency gains and enhancement of the Department’s ITSM Tool and assist in the upload of, auditing & validation checks of IT Service data to ensure the accuracy.-
- Carry out secretariat and assist in the day to day functions of the IT Change Advisory Board (CAB) under direction of the IT Change Manager.-
- Assist in the maintenance of the department’s IT Service Management documentation, including Process and Standard Operation Procedures.-
- Provide leadership and advice to support the effective and efficient delivery of End User IT Services.-
- Leading, coaching and mentoring junior staff within the Branch-
- Undertake additional tasks and reporting as requested.**What else can we offer?**:
- Attractive employment conditions, including a 15.4% employer contribution to superannuation, flexible work arrangements including flextime, 150 hours of paid annual leave per year for full-time employees and an annual closedown period (Christmas/New Year).-
- We offer exciting, challenging, rewarding and meaningful careers that connect and enrich Australian communities, underpin our economy and society, and empower our regions.-
- We’re committed to creating a fulfilling, flexible and supportive workplace that enables you to achieve your personal and professional goals.-
- We provide mentoring opportunities, a commitment to training and development and access to the department’s Professional Coaching Scheme.-
- We value diversity and are committed to creating an inclusive culture where our people feel connected, valued and respected for who they are and what they bring to the workplace. We know a culture of inclusion enhances our work performance and the wellbeing of everyone.-
- Exposure to high profile and exciting projects.-
- Networking opportunities across the department and wider APS.-
- Flexible working arrangements where appropriate, including part time hours, home based work and job sharing.**Who are we looking for?**:
We are looking for a self-motivated professional who can engage effectively with stakeholders to simplify business processes, overcome adversity, influence beneficial outcomes and achieve results.- Demonstrated experience with working in operational IT

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