Quality Assurance Associate

1 week ago


Sydney, Australia On Q Recruitment Full time

Full time permanent role based in northwest Sydney
- Flexible working arrangement of 3 to 4 days a week in the office
- Unique opportunity to develop your skills in pharmacovigilance
- Full time permanent role based in northwest Sydney
- Flexible working arrangement of 3 to 4 days a week in the office
- Unique opportunity to develop your skills in pharmacovigilance

Our client, a leading consumer healthcare company specialised in complementary and OTC medicines, is looking for a Quality Assurance Associate to manage customer / patient complaint processes and relevant reporting activities.

Reporting to the Quality Manger, you will be mainly assisting in responding to patients and customers enquiries and handling product complaints. You will also be involved in the management of the complaint processes and associated reporting / data entry activities to ensure relevant information is recorded as part of the company pharmacovigilance procedures.

The role may also require you to assist in other parts of the quality assurance areas ie. documentation management, SOP review and investigational work etc.

This is a great opportunity for a customer service professional with experience in managing patient complaints to gain relevant knowledge and skills in pharmacovigilance, as well as starting a potential career in the pharmaceutical industry

To be considered for this role, you the following skills and experience:

- A scientific degree
- 1 to 2 years of experience in complaint handling
- Excellent communication skills (both written and verbal)
- High level of internal and external stakeholder interaction skills
- Strong ability to manage competing deadlines and priorities
- Previous experience in pharmaceutical sectors and / or quality assurance will be highly regarded

If this sounds like you or someone you know and would like to know more about this exciting opportunity, please call Jason Mai on 02 9431 2542 for a more detailed and confidential conversation.



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