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Associate, Quality Assurance
2 weeks ago
Do Work That Matters .
CommBank's Trade Solutions team is looking for a Quality Assurance Associate to join our Global Trade Operations function within our Chief Operating Office (COO).
The Trade Solutions team operating in a middle-office environment and are focussed on the delivery and settlement of Trade Finance products.
The team provide assists in originating new business and servicing existing clients while performing validations, bookings, confirmations of traditional and structured trade finance products and solutionsThe Role.
As a Quality Assurance Associate, you will take ownership of ensuring our business is compliant with relevant Standard Operating Procedures, relevant Policies and procedures, all while being risk aware and ensuring we meet the quality expectations of our customers and our regulatory commitments.
You will truly collaborate with the team to ensure SLA's and team targets are met or exceeded and will build quality and trusting relationships by completing quality assessments on the teams Trade documents, and subsequently, providing meaningful and informative feedback and coaching with the aim to maintain and/or improve the quality of our work.
The Trade Operations team work includes servicing existing and new to bank clients for all their Trade Finance needs to ensure we maintain and grow the client base.
You will also partner with Trade sales specialist to ensure high quality and efficient service to meet and exceed our client's expectations.
On any given day you will:
- Complete required number of quality assessments whilst maintaining adherence to schedule
- Mitigate risk for Trade Operations via prompt identification, logging and assistance in remediating various risk items.
- Set and maintain the standard to which Trade Operations operates in its decision making and regulatory submissions
- Efficiently engage multiple stakeholders to provide evidence and data driven feedback. Where required, provide additional tailored guidance.
- Support the team in the development and updating of SOP's whilst also completing any required administrative tasks
We're interested in hearing from people who have:
Some knowledge of the global trade environment and the domestic trade industry, including International Chamber of Commerce (ICC) and Uniform Customs and Practice for Documentary Credits (UCP) rules.
You will also have a solid understanding of the Australian and global banking regulatory and compliance environmentsYou will also have:
- Strong Knowledge of AML and Sanctions requirements
- Well demonstrated Quality Assurance skills, with experience coaching individuals to achieve their best
- Knowledge of trade finance processes, the trade settlement process, the documentation and systems used are ideal.
- Some experience focussed on improving client service by improving processes and reducing errors.
- Demonstrated ability to build and maintain customer relationships, through the delivery of exceptional service outcomes
From here, the opportunities are endless
At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve.
As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion.
With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct onAdvertising End Date: 21/04/2023
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