Sales Operations Manager

2 weeks ago

Sunshine Coast, Australia Youi Pty Ltd Full time

**Insurance for Individuals**

From Day One, Youi has set out to do things differently. To rewrite the insurance category by positioning ourselves as a fresh alternative to old, stuffy insurers. We have over 1800 staff globally and teams in three countries. Our company values are easy to explain - we are dynamic, human, honest and passionate about providing awesome service, whilst recognising our people and their achievements. These values drive our culture and success.

**About the role**

An exciting opportunity has arisen for a Sales Operations Manager to join our Internet Sales department. This is a pivotal role where you will have the opportunity and autonomy to have a real impact on Youi’s success and ensure the delivery of a customer focused sales experience. Reporting to the Head of Sales Internet, you will be responsible for:

- Creating a winning culture of success and performance in-line with Youi’s values, that delivers strong staff engagement.
- “Coaching the Coaches” to develop our staff to achieve business KPI’s and ensure Youi advisors have long and rewarding careers with Youi.
- Maintaining staffing levels through effective recruitment/selection decisions and managing turnover as well as identifying leadership talent.
- Data analysis and reporting on performance.
- Identifying opportunities and expertly executing plans to improve operational efficiency, regulatory compliance, and deliver memorable customer experiences.
- Ensuring your group delivers “awesome service” to our customers and fellow Youi staff.

**Skills & Experience**
- Background in sales operations management
- Proven experience leading remote teams is highly desirable
- Solid understanding of call centre processes and procedures
- Relevant qualifications in business or management preferred
- Track record in building high performing teams through strong leadership and engagement
- Ability to identify operational gaps and generate workable and innovative solutions
- Solid data interpretation and analysis skills
- Excellent interpersonal and communication skills and cross-functional influence
- High level of integrity and professional accountability and
- Ability to embrace and drive change in a fast-paced environment

**Culture & Benefits**

At Youi, we believe that coming to work should be fun. So we pride ourselves on an awesome culture and working environment. With a smart casual dress code, award winning health and wellbeing program, competitive salary package and a culture of high-performance, if you’re looking for a career that mixes the serious side with a slice of fun, think Youi.

**How to Apply**

If you are ready to take your sales leadership career to new heights, please. We can’t wait to meet you.

Applications close Friday 5th of May

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