Knowledge Transfer Support Specialist

9 months ago

Melbourne, Australia InterSystems Full time

**Job Summary**

The** **Knowledge Transfer Team are responsible for systems, processes, content and tools designed to support customer engagement activities undertaken during the sale, implementation and support of InterSystems Electronic Medical Record (EMR) product 'TrakCare'. The focus of the team is providing assistance to our customer facing teams on the effective use, benefits and compliance requirements of these systems, processes, content and tools when engaging with our customers.

**Responsibilities**
- Act as a change agent for knowledge transfer initiatives and product collateral strategy within the regions
- Define, develop and deliver effective knowledge transfer programs, and provide coaching and mentoring on the benefits, use and requirements of knowledge transfer initiatives and the product collateral strategy.
- Work within a defined compliance framework.
- Promote the concept of inheritance and reuse of content from core to regional product, including re-use and inheritance of collateral content.
- Provide feedback to, and participate in, relevant governance/operation groups.
- Solicit feedback, and provide recommendations for enhancements and process improvements
- Provide advice and guidance to regions on processes and work instructions for regional content creation, publication and maintenance within approved file stores.
- Monitor JIRA knowledge transfer dashboards to ensure updates are completed and facilitate remedial action as required.
- Facilitate regional transition to, and adoption of, approved content stores for information and knowledge assets as defined by the compliance team.
- Audit regional content for level of adoption and adherence to standards for knowledge transfer initiatives.
- Assist regions with publication of product collateral and content to the customer portal and project file stores.
- This role may include product content creation and maintenance.
- Assist regions with tools and processes for language translation of content where required.
- Other tasks as directed.

**Experience and Qualifications**

**Essential**
- Experience with knowledge transfer/management and information/informatics principles and concepts.
- Experience with Electronic Medical Record (EMR) implementation or support processes.
- Experience with the use of Atlassian Confluence and JIRA.
- Experience with organizational change management, promoting and driving adoption of change initiatives.
- Ability to effectively engage, communicate and develop networks with a diversity of groups and individuals. Able to influence and build collaborative relationships.
- Possess effective communication and presentation skills.
- Able to work well within a team, while also working autonomously manage time and tasks to meet deadlines. Ability to recognize when input or advice should be sought.
- Strong analytical abilities with respect to analyzing and processing information and feedback received from disparate groups.
- This individual is enthusiastic about and works well with others in a coordinated manner and does so on a regular basis while also focusing on other priorities set by his/her manager.
- Effective written and verbal communication skills demonstrating a command of the English language.

**Desirable**
- Experience with InterSystems EMR TrakCare
- bi or multi-lingual to facilitate work with language other than English (LOTE) regions
- Health professional qualification
- Qualification in adult learning
- Technical skills including SQL, Atlassian CQL/JQL, REST API
- Experience with the InterSystems TrakCare Collateral Strategy

**About InterSystems**:

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