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Customer Service Officer

4 months ago

Sydney Central Business District, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the Role**

Key responsibilities include:

- Open, prepare and process both internal and external mail
- Collect and deliver mail throughout the office building
- Provide support to Internal stakeholders as required
- Identify and make recommendations for improved efficiencies to existing processes and procedures within the unit
- Support the claims team with ad hoc tasks such as folding letters, going through reports and processing all types of claims within SLAs
- Timely response to enquiries from branch network, internal departments and providers

**About You**
- Experience in a customer service or administration role
- Great attention to detail
- Desire and commitment to working within a team dedicated to achieving team and individual performance objectives
- Ability to adapt positively to changing work practises and needs
- Ability to work under pressure
- Ability to communicate effectively to both internal and external stakeholders
- Basic to intermediate computer skills (including MS Office Word and Excel)

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**Benefits**
- Up to 50 % discount on health cover, pet & travel insurance
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health & Wellbeing Initiatives

A career with us - How to Apply