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Aps3 & 4 Customer Service Officers

1 month ago

Brisbane Central Business District, Australia HAYS Full time

Federal Government Department | Brisbane CBD | Full Time | 3-month contract + possibility of extension

**Your new company**

This government department thrives to contribute to the prosperity of the Federal economy by delivering services that assist Australians in their employment and development.

**Your new role**

As a Customer Service Officer, your role will predominantly involve responding to inbound calls from jobseekers and employers in line with policy and process guidelines. You will be required to have high computer literacy, quickly acquire technical and system knowledge alongside knowledge of employment services, portray quality customer service, always remain objective and follow government programmes and incentives.

**What you'll need to succeed**

To be successful in this role you will have previous customer service and/or contact centre experience. Alongside this, you will have:

- Demonstrated communication skills
- Understanding of government programmes and initiatives
- Quality customer service both verbally and in writing.
- Adherence to the Contact Centre rostered environment.
- Inclusive, engaged, amiable with others and team focused.
- Be an Australian Citizen
- Be willing to undertake a National Police check or provide one from within the last 6 months
- Flexibility to work between 9am-7pm as required

**What you'll get in return**
- Long term Employment Opportunities
- Brisbane CBD Location
- Hourly rate starting from $41.64 p/h + Super
- Full time ongoing contract - part-time pay be considered after training period

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

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