Customer Care

2 weeks ago

Sydney, Australia New Vision Psychology Full time

**New Vision Psychology** is a busy private psychology practice looking for a highly reliable and compassionate **Customer Care Specialist / Medical Receptionist** to join our head office in the CBD.

A key component of this role is providing exceptional customer service while managing high volumes of phone calls and complex enquiries. We are looking for someone who has had experience in a busy call centre or as a health receptionist.

**In this role, you will**:

- Be the first point of contact for our customers; answer complex mental health service phone enquires
- Support clients by understanding their specific needs and matching them with the most suitable psychologist
- Understand our psychologists' therapeutic styles to place clients with the right practitioners
- Take client bookings and schedule appointments
- Liaise with psychologists, doctors and psychiatrists to facilitate referrals
- Provide support to our team of 30+ psychologists
- Perform general administrative duties

**What we’re looking for**:

- Minimum of 3 years’ experience in a busy call centre or in a medical reception role
- Exceptional communication skills and professional phone manner
- Proactive approach to workplace tasks; ability to work independently
- Multitasking skills; ability to handle high volumes of client enquiries and complex situations
- Highly reliable and with excellent personal and work ethics
- Ability to follow procedures and instructions
- Strong problem solving skills
- High attention to detail
- Excellent spelling and grammar skills
- Strong typing and computer skills; ability to learn new systems
- Ability to work in a team environment; strong interpersonal skills
- Motivated to learn and expand your skill sets

**What we offer**:

- Learn about psychology and make an impact in people's lives
- Join a friendly team of dedicated and collaborative professionals
- Receive extensive training and ongoing guidance from industry experts
- Dynamic and interesting role - you’ll never get bored
- Develop your communication and problems solving skills
- Full-time support for any difficult matters or complex issues
- Career stability - stay with us for the long-term
- Convenient CBD location between Wynyard and Martin Place
- Warm and down-to-earth workplace with a coffee machine and unlimited snacks

**Our culture**

New Vision Psychology is a reputable practice that has been around for 14 years, and we have solid training structures in place to ensure your success. You will be joining a dynamic and collaborative team of 6. You’ll work directly with our clinical directors who are easily accessible and lead with compassion. If you’re a reliable person with a strong sense of responsibility, you’ll fit in perfectly

**Hours**:Monday to Friday 9:30am - 6:00pm** (Lunch 1:30pm - 2:30pm)

**Job Types**: Full-time, Permanent

**Salary**: $66,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 3 years (required)
- call centre or medical reception: 3 years (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 18/09/2023

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