Operations & Customer Care Supervisor

3 weeks ago

Sydney, Australia Austcorp Executive Full time

$100-120k base
- Amazing team and culture
- Work with innovative devices in molecular biology

**The Company**
My client is a privately owned Australian enterprise focusing on the distribution and assistance of Clinical Diagnostics, Molecular Diagnostics, Point of Care, and Research solutions within the Australian and New Zealand regions. Their achievements are attributed to their adept comprehension of customer requirements and collaborations with forward-thinking and dependable international partners.

**The Role**
- Oversee inwards and outwards goods functions in line with company procedures
- Provide support and back-up across the full department of operations and customer care.
- Must have an understanding of all processes from start to finish.
- Provide back-up in processing of incoming and outgoing goods
- Maintain the company ERP software with current internal and external customer information.
- Ensure the processes for special requests, standing orders, special prices, replacement goods and other non-standard procedures are functional and efficient
- Receive and handle customer enquiries and complaints
- Process all Field Service Reports and associated paperwork
- Ensure all Customer Care team members are trained and proficient in their roles and work collaboratively
- Support the financial controller in the accounts receivable functions
- Oversee and negotiate pricing with freight forwarders and couriers
- Ensure currency of MSDS for goods kept in the Warehouse
- Attend training sessions, trade shows and other company business that may require evening/weekend attendance
- Follow all necessary instructions to enable the Quality Assurance Program
- Identify and record any non-conformance
- Recommend action to prevent the occurrence of non-conformance
- Advise the Quality Assurance Manager of any issues regarding Quality

QUALIFICATIONS & REQUIREMENTS
- Sound computer skills in CRM and Microsoft Office Software
- 5+ years office support experience
- Skills in accounts receivable and accounts reconciliation
- High degree of organisational abilities
- High level of empathy
- Detail and action oriented

If you would like more information on this role, please contact Eva Kelly on 0481 167 596 for a confidential discussion.

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