Administration and Customer Service Supervisor

2 weeks ago

Melbourne, Australia Premier Industrial Full time

**Job Details**:
**Succeed with Premier**

We recognise that our people are the key to our success and are offering an opportunity to join a team who pride itself on delivering a quality experience.

**About the company**

Our client is a professional and dynamic Sustainability and Packaging Company. We operate across multiple industry segments including Food Service, Aviation, Health and large events such as Festivals and Sporting events.

**The role**

**Tasks and responsibilities**

You will be reporting to their executive manager with duties including:
**Customer service**
- You will be the first point of contact for customer queries, concerns and complaints in a timely manner
- Review customer orders and work with customer service team to process daily orders and ensure that all orders are processed by cut off times.
- Meet and exceed KPIs
- Build and maintain relationships with key customers with operational contacts within each customer.
- Supervise a team of customer service staff and ensure efficient operations
- identify and support new business opportunities and assist in strategies for achieving sales growth.
- Update CRM with sales leads/opportunities

**Administration**
- Assist Supply Chain to maintain the product samples area by keeping well stocked and tidy.
- Order and maintain office supplies and maintain office
- Other administrative tasks as assigned

**Requirements**:

- 3 to 5 years' experience in a similar role
- Experience using ERP systems and excel
- Excellent communication and organisational skills
- Strong attention to details and the ability to manage multiple tasks
- Strong leadership skills
- Resilient, driven and determined to succeed

**Job details**:

- 7 Mar 2023
- Inner Suburbs Melbourne, Australia
- Part-Time
- Negotiable

**Reference Number** 200006020_7994418137641123344

**Specialism** Administration & Office Support > Client & Sales Administration

**Consultant Name** Sinead Regan

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