Patient Support Services Supervisor

2 weeks ago

Melbourne, Australia Peninsula Health Full time

Location: Melbourne | Southern Metropolitan

Job type: Part time

Organisation: Peninsula Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 33133

**- Patient Support services Supervisor**
- **Salary Packaging Available**:

- **Mornington Peninsula Location**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision, we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.
We are currently seeking a suitably experienced and qualified individual to join our team as the Patient Support Services (PSS) Supervisor. This is a permanent part time position 32 hours per fortnight Night Shift
As a Supervisor within the Support Services Team, you will not only be responsible for supervising the work of others, but you will also provide coaching and leadership to Patient Services Assistants (PSA) on a day-to-day basis.
Additionally, you will serve as an integral link between the Nurse Unit Managers (NUM) and the Non-Clinical Ward Support Manager as you assist in resolving issues and finding solutions to problems.
We are ideally seeking a suitably experienced individual who is able to provide supportive training, guidance and leadership to others. You will demonstrate strong capability to develop a strong understanding of relevant processes and procedures and be confident to guide others to deliver services accordingly - As the main goal of the PSA /SSA Team is to deliver services productively and proactively to ensure client satisfaction, you will also be highly focused and results-driven.

**Key Responsibilities**
- Provide effective Supervision of PSA/SSA staff on a daily basis.
- Understanding of Occupational Health & Safety principles.
- Organise workflows and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Ensure a high level of customer service at all times
- Maintain a clean, hygienic and safe environment under the Cleaning Standards for Victorian Health Facilities 2011
- Undertake cleaning audits in accordance with the requirements of the Cleaning Audit Schedule

**What You Need**
- Previous Hospital or healthcare experience
- Hold a Certificate III in Health Support Services or Health Services Assistance
- An Understanding of Occupational Health & Safety principles
- A high level of customer service
- Working knowledge of MS Office suite
- Excellent organisational & communication skills
- Ability to set goals for performance and deadlines in ways that comply with company’s plans and vision

**Additional Requirements**

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.

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